False promise

I think I have begged enough for your services. To this minute I am sitting with my hand on my forehead hoping to get a request for access at my gate. Nadia if you can read this I must say Mam you did not need to pretend to be treating my query as urgent. You promised that your technicians will be at my house yesterday or today. Its almost the end of today and no one has communicated. I see what a fool I am to even think my query would be resolved after 3 weeks of spending airtime calling and buying data each day to send emails. I am gatvol with all the false promises. If you knew I would not be assisted you should have at least told me. I would have long moved to another service provider. Debra!!! I appreciate you escalating my query to Nadia but also disappointed that you did not call to follow up and check if I was assisted. I have suffered enough to get service from you all and this me saying please cancel my contract and keep your ****ty service