NM
Nomzinto M
1 reviews | Active since Apr 2013
10 Jul 2025, 14:27
False and ******* billing on closed account
I had a fibre and phone account with Metro Fibre up until 2022, when I moved locations. After I moved I cancelled the account by calling into the call centre and confirmed this via email on 9 February 2023. Suddenly I began receiving invoices and statements and then I got a notice stating I had been handed over to a Collections Agency.
2 YEARS AFTER MY ACCOUNT HAD BEEN CANCELLED BY ME.
I received a termination notice in March 2023 that the account was closed, they continued to bill me and now are claiming R380,95 in arrears.
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MetroFibre Networx's replyOfficial
10 Jul 2025, 14:53Dear Nomzinto,
Thank you for reaching out and for bringing your concerns to our attention.
We have noted your feedback regarding the cancellation of your account and the subsequent billing that followed. Please be assured that we are currently reviewing your account history, including the cancellation confirmation and any related billing, to ensure a fair and accurate resolution.
Our team is investigating the matter in detail and will be in contact with further feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We have noted your feedback regarding the cancellation of your account and the subsequent billing that followed. Please be assured that we are currently reviewing your account history, including the cancellation confirmation and any related billing, to ensure a fair and accurate resolution.
Our team is investigating the matter in detail and will be in contact with further feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Jul 2025, 14:53
Official
Dear Nomzinto,
Thank you for reaching out and for bringing your concerns to our attention.
We have noted your feedback regarding the cancellation of your account and the subsequent billing that followed. Please be assured that we are currently reviewing your account history, including the cancellation confirmation and any related billing, to ensure a fair and accurate resolution.
Our team is investigating the matter in detail and will be in contact with further feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We have noted your feedback regarding the cancellation of your account and the subsequent billing that followed. Please be assured that we are currently reviewing your account history, including the cancellation confirmation and any related billing, to ensure a fair and accurate resolution.
Our team is investigating the matter in detail and will be in contact with further feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations