1 reviews | Active since Aug 2013
FALSE ADVSERTISING OF PROMOTION
I joined MetroFibre only two weeks ago. The technician installed the router on 17 November 2025, and I was connected on 18 November 2025. Then, on 24 November, I received an invoice for R239, which already didn’t make sense because I signed up under the special deal of R299 for the first four months, after which it increases to R599. So I queried why I was being billed R239 for less than a week of usage and no one bothered to reply an email that was sent by the agent.
I don’t even know if a debit was attempted, because when I didn’t see any deduction, I reached out on your WhatsApp chat for a payment link. Instead of clarity, I was suddenly told I needed to pay R599. And now, today, my WiFi has been disconnected. When I went back to the WhatsApp chat for help, I was told I now somehow owe R836.60.
What is going on with my account? How does the amount keep changing with no explanation? I need this sorted out immediately, because I currently have no internet connection. I’ve been with MetroFibre for only two weeks and I’m already dealing with this level of confusion and inconvenience? This is extremely unprofessional, and I am honestly very disappointed.
Why am I requested to pay these ridiculous amounts yet you advertised a promotion of R299 for the first 4 months. This is FALSE ADVSERTISING and people should be aware of this
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. Your detailed feedback is appreciated, and we value your patience as we work to investigate the matter thoroughly.
We understand the importance of clear and consistent billing, especially for new customers, and our team is reviewing your account to verify the charges app****, the promotional rate you referenced, and the reason for the changing amounts you’ve been notified of. We are also looking into the suspension you experienced to ensure your service is restored as quickly as possible.
Our billing and support teams are actively working on your query, and we will provide you with a full breakdown and the correct billing outcome as soon as the review is complete. Thank you for giving us the opportunity to resolve this to your satisfaction.
Please expect direct feedback shortly as we finalise the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your billing concerns to our attention. Your detailed feedback is appreciated, and we value your patience as we work to investigate the matter thoroughly.
We understand the importance of clear and consistent billing, especially for new customers, and our team is reviewing your account to verify the charges app****, the promotional rate you referenced, and the reason for the changing amounts you’ve been notified of. We are also looking into the suspension you experienced to ensure your service is restored as quickly as possible.
Our billing and support teams are actively working on your query, and we will provide you with a full breakdown and the correct billing outcome as soon as the review is complete. Thank you for giving us the opportunity to resolve this to your satisfaction.
Please expect direct feedback shortly as we finalise the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for your patience.
Please be advised that your matter has been raised with our Finance Management team for further assistance and clarity. We are actively working to obtain feedback to ensure your concerns are resolved to your satisfaction and without further delay.
We sincerely appreciate your understanding and cooperation as we work on this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for your patience.
Please be advised that your matter has been raised with our Finance Management team for further assistance and clarity. We are actively working to obtain feedback to ensure your concerns are resolved to your satisfaction and without further delay.
We sincerely appreciate your understanding and cooperation as we work on this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Today marks day 5 that my connection has been suspended, the last communication I received was that you are investigating. Your investigation takes more than 5 days to sort out an issue? worst part is that some days I work from home now imagine the struggle I am faced with since I have no internet. I have never met such an unprofessional company like this I will NEVER recommend you to ANYBODY!!!!!!!!!!!!!
Today marks day 5 that my connection has been suspended, the last communication I received was that you are investigating. Your investigation takes more than 5 days to sort out an issue? worst part is that some days I work from home now imagine the struggle I am faced with since I have no internet. I have never met such an unprofessional company like this I will NEVER recommend you to ANYBODY!!!!!!!!!!!!!