MH
Mando H
1 reviews | Active since Jan 2012
17 Oct 2025, 11:33
FALSE ADVERTI*****T -Urgent Billing Dispute – Incorrect Amount Charged
I am writing to formally dispute the billing amount of R594 that I received via SMS.
I signed up for a fiber promotion at R299/month for the first 4 months, followed by R429/month thereafter. I was also clearly informed that activation would be free (R0.00). Installation took place on 9 October 2025.
This unexpected charge is incorrect and unacceptable. Please investigate and rectify the error immediately. I will not be making any payment of R594 as it contradicts the agreed terms. If this cannot be resolved, I request that you cancel and deactivate the fiber service
I expect urgent feedback on this matter.
Kind regards,
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Replies (2)MH
Mando H's updateReviewer Update
17 Oct 2025, 11:43R450 after 4 months i mean..20mbps
MH
Mando H's update17 Oct 2025, 11:43
Reviewer Update
R450 after 4 months i mean..20mbps
MetroFibre Networx's replyOfficial
17 Oct 2025, 14:38Dear Mando
Thank you for bringing this to our attention, and sincere apologies for the confusion and inconvenience caused.
We understand your frustration regarding the R594 charge, especially given your expectation of the R299/month promotional rate with free activation, as communicated during sign-up. Please be assured that this is being treated with high urgency, and our Billing team has been requested to investigate and validate the terms agreed upon at the point of sale.
We take matters of billing accuracy and customer trust very seriously, and once verified, we will ensure that the correct amount is reflected on your account and that any necessary adjustments or credits are app**** accordingly.
You will receive a follow-up within 1 business day, and we’ll do everything possible to resolve this matter promptly and transparently. No service changes or interruptions will occur while this investigation is ongoing.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Thank you for bringing this to our attention, and sincere apologies for the confusion and inconvenience caused.
We understand your frustration regarding the R594 charge, especially given your expectation of the R299/month promotional rate with free activation, as communicated during sign-up. Please be assured that this is being treated with high urgency, and our Billing team has been requested to investigate and validate the terms agreed upon at the point of sale.
We take matters of billing accuracy and customer trust very seriously, and once verified, we will ensure that the correct amount is reflected on your account and that any necessary adjustments or credits are app**** accordingly.
You will receive a follow-up within 1 business day, and we’ll do everything possible to resolve this matter promptly and transparently. No service changes or interruptions will occur while this investigation is ongoing.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply17 Oct 2025, 14:38
Official
Dear Mando
Thank you for bringing this to our attention, and sincere apologies for the confusion and inconvenience caused.
We understand your frustration regarding the R594 charge, especially given your expectation of the R299/month promotional rate with free activation, as communicated during sign-up. Please be assured that this is being treated with high urgency, and our Billing team has been requested to investigate and validate the terms agreed upon at the point of sale.
We take matters of billing accuracy and customer trust very seriously, and once verified, we will ensure that the correct amount is reflected on your account and that any necessary adjustments or credits are app**** accordingly.
You will receive a follow-up within 1 business day, and we’ll do everything possible to resolve this matter promptly and transparently. No service changes or interruptions will occur while this investigation is ongoing.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Thank you for bringing this to our attention, and sincere apologies for the confusion and inconvenience caused.
We understand your frustration regarding the R594 charge, especially given your expectation of the R299/month promotional rate with free activation, as communicated during sign-up. Please be assured that this is being treated with high urgency, and our Billing team has been requested to investigate and validate the terms agreed upon at the point of sale.
We take matters of billing accuracy and customer trust very seriously, and once verified, we will ensure that the correct amount is reflected on your account and that any necessary adjustments or credits are app**** accordingly.
You will receive a follow-up within 1 business day, and we’ll do everything possible to resolve this matter promptly and transparently. No service changes or interruptions will occur while this investigation is ongoing.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx