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Nontando N

1 reviews | Active since Feb 2017

03 Jun 2026, 13:45

False advertising - Ticket ***

I signed up for a special package that was advertised and explained to me as R199 per month for 12 months and applicable to my area. However, when I attempted to make payment, I was informed that the amount due is now R299.

When I queried this, I was advised that there had been a price increase. My concern is that this was never communicated to me when I signed the contract. Had I been informed that the price would increase during the 12-month period, I would not have agreed to the package.

I have logged multiple tickets regarding this matter, but unfortunately I have not received any feedback. I currently have two contracts with your company, one for my mother's home and one for my own home, and I would appreciate urgent assistance.

Please clarify what was meant by the R199 for 12 months offer and provide a resolution before my services are disconnected, as I would like to make payment on the correct amount.

0
Replies (6)
MetroFibre Networx
MetroFibre Networx's reply03 Jun 2026, 14:43
Official
Dear Nontando 

Thank you for bringing this matter to our attention, and we apologise for the inconvenience and frustration experienced.

Please note that we have requested the relevant department to assist with your query. The team will investigate the details of the package and pricing and provide you with feedback accordingly.

We appreciate your patience while this matter is being attended to.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

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Nontando N's update04 Jun 2026, 09:29
Reviewer Update
Hi
I am awaiting urgent resolution on this matter i need to make payment before I get disconnected for non payment
MetroFibre Networx
MetroFibre Networx's reply04 Jun 2026, 09:38
Official
Dear Nontando,

Thank you for your continued engagement and for bringing this matter to our attention.

We would like to confirm that your query relating to Ticket *** is currently open and actively in progress with the relevant team for investigation. The matter has been escalated for review of the package pricing and the concerns raised regarding the advertised offer versus the billed amount.

The team is currently working through the details and will provide you with formal feedback and clarification once the investigation has been completed.

We fully understand the urgency of your request, especially in relation to ensuring your account remains in good standing, and we appreciate your patience while this is being resolved.

We will be in touch as soon as further feedback is available.

Best regards,
Marilize
MetroFibre Complaints & Escalations
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Nontando N's update04 Jun 2026, 09:45
Reviewer Update
So will my internet remain active while you are busy investigating???????
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Nontando N's update05 Jun 2026, 15:03
Reviewer Update
I am getting payment reminders when will this be resolved
NN
Nontando N's update08 Jun 2026, 07:57
Reviewer Update
Marilize and Siboniso i believe today you will be Cutting people off, where does that leave me while you guys are busy with your investigation. No one has even had the decency to call me and assure that this is been handled. Do right people do right i will be busy with the internet today i can not afford any cut off.