1 reviews | Active since Nov 2015
False Advertising / Pathetic ISP
I have recently moved from my old place where I had a 400Mbps line with AFRIHOST and was happy with my line, Sadly I could not move my line with AFRIHOST to my new place as they said there is no Fiber in the area yet and will take 2-6 months before they will have Fiber in that area, which I found as odd as I have seen a Fiber box inside the house from Metro Fiber as with AFRIHOST my fiber provider was also Metro Fiber so it made no sense, Then I cancelled my old line with AFRIHOST as only place that showed fiber available in that complex is Metro Fiber directly.
So I placed my order as it seems METRO FIBRE has hogged the the complex I'm staying in by blocking any other internet service providers to service the complex. installation of ONT/Rooter was done 3 days later and this is the only reason why giving 2 Stars.
Once installation was done I did a speed test and was getting close to 200Mbps as I ordered a 250Mbps line and figured its fine, 3 days later I noticed that my online gaming is having issues as well as my streaming on Netflix, Ran a speed test and noticed I'm getting 35-50Mbps only. reported the issue and then was told submit screen shots, I have done everything they asked and even got email saying issue was resolved I should restart router and test again, only to find still getting 50Mbps Max, How is it fair for them to expect me to pay Full price R895 for a line where I'm only getting a 5th of the speed I ordered?
Sent multiple emails and spoke to a person on WhatsApp line and yet my speed is still 50Mbps, If you guys cant provide the speeds you advertise and bill people do not have that line speeds available on the website, If this is not fixed before end of this month ill have no choice but to cancel, I believe your fiber line providing capabilities is good, however your service delivery is pathetic and need to be worked on as I see I'm not the only person having issues with your service delivery.
Don't even try and say its because I'm a new client and have not paid yet, your a ISP (internet service provider) this means if I order a 250Mbps line that is what I'm supposed to get. ill be getting an invoice for at the end of the month. you can not bill me at the end of the month for a 250Mbps line when I only received a 5th of the speed that I have ordered.
If this issue can get resolved ill be more than willing to remove this review and up the ratting and not cancel my service with you.
Inconclusion for people reading this, if you want Fiber ill highly suggest to try AXXESS as they are a excellent ISP and second option ill suggest AFRIHOST as their service delivery is also very good.
Thank you for your response, kindly note that the previous speed test provided is not over LAN Connection.
We have also noticed that there are no devices connected over LAN currently.
We have also separated the WIFI dual-band to 2.4G and 5G to assist with WIFI Speed issues, both will connect with the same password.
For speed issues please test your internet speeds with an Ethernet cable connected directly to the router and kindly provide a LAN cable speed test using https://fast.com/ or https://www.speedtest.net/ Ensure the screenshot includes the date, time, browser tab, and application taskbar.
Follow these steps:
Restart the router (unplug for 15-30 seconds).
Restart your computer.
Use a CAT5e or CAT6 LAN cable.
Connect directly to the router with an Ethernet cable.
Ensure no other devices are connected.
Avoid software updates.
Clear your browser cache.
Use local speed tests (speedtest.net & mybroadband.co.za).
Set Network Card speed & duplex to 1000Mbps or 1Gbps Auto.
Use a cable connection, not Wi-Fi.
Thank you for your response, kindly note that the previous speed test provided is not over LAN Connection.
We have also noticed that there are no devices connected over LAN currently.
We have also separated the WIFI dual-band to 2.4G and 5G to assist with WIFI Speed issues, both will connect with the same password.
For speed issues please test your internet speeds with an Ethernet cable connected directly to the router and kindly provide a LAN cable speed test using https://fast.com/ or https://www.speedtest.net/ Ensure the screenshot includes the date, time, browser tab, and application taskbar.
Follow these steps:
Restart the router (unplug for 15-30 seconds).
Restart your computer.
Use a CAT5e or CAT6 LAN cable.
Connect directly to the router with an Ethernet cable.
Ensure no other devices are connected.
Avoid software updates.
Clear your browser cache.
Use local speed tests (speedtest.net & mybroadband.co.za).
Set Network Card speed & duplex to 1000Mbps or 1Gbps Auto.
Use a cable connection, not Wi-Fi.
Good Afternoon
Look, your trying to make me sound like i'm an idiot, Let me tell you something about myself.I have been working in the IT Field for 15 YEARS now so if i tell you i know what im talking about it means i know what im talking about.
You people always want to blame HARDWARE, its not a hardware issue, And yes i know there is a speed difference between 2.4G and 5G like said i am in the IT industry myself.
If its not you guys being stingy or doing false advertising, then why did i not have any issues with my previous service provider where i had a 400Mbps connection???
STOP BLAMING THAT SPEED TEST NEEDS TO BE DONE OVER A CABLE CONNECTED TO LAPTOP, I HAVE DONE THAT AND IT DOES NOT REACH 250Mbps!!!
Also why was it possible for me to reach 250Mbps when the line was just installed and 3 days later only 35 to 50Mbps???I'll tell you why, THE LINE IS BEING THROTTLED!!!
UNTHROTTLE MY LINE OR KISS MY BUSINESS GOODBYE and i'll let everyone in my complex know to start doing speed test and then see how many people are really getting what they are paying for.
If your line to the complex can not handle the load UPGRADE your line as we all are paying for a service that we are not receiving.
I give you guys till Tuesday 16th of JAN to unthrottle my line and give me my 250Mbps im going to be billed for or this will go viral of how you guys are robbing your customers.im telling you now, DO NOT TEST ME, you will LOSE!!!
Good Afternoon
Look, your trying to make me sound like i'm an idiot, Let me tell you something about myself.I have been working in the IT Field for 15 YEARS now so if i tell you i know what im talking about it means i know what im talking about.
You people always want to blame HARDWARE, its not a hardware issue, And yes i know there is a speed difference between 2.4G and 5G like said i am in the IT industry myself.
If its not you guys being stingy or doing false advertising, then why did i not have any issues with my previous service provider where i had a 400Mbps connection???
STOP BLAMING THAT SPEED TEST NEEDS TO BE DONE OVER A CABLE CONNECTED TO LAPTOP, I HAVE DONE THAT AND IT DOES NOT REACH 250Mbps!!!
Also why was it possible for me to reach 250Mbps when the line was just installed and 3 days later only 35 to 50Mbps???I'll tell you why, THE LINE IS BEING THROTTLED!!!
UNTHROTTLE MY LINE OR KISS MY BUSINESS GOODBYE and i'll let everyone in my complex know to start doing speed test and then see how many people are really getting what they are paying for.
If your line to the complex can not handle the load UPGRADE your line as we all are paying for a service that we are not receiving.
I give you guys till Tuesday 16th of JAN to unthrottle my line and give me my 250Mbps im going to be billed for or this will go viral of how you guys are robbing your customers.im telling you now, DO NOT TEST ME, you will LOSE!!!