NM
Nomfundo M
1 reviews | Active since Feb 2026
28 Feb 2026, 19:55
Failing to meet customers service
I am so disappointed with the Vodacom fiber. We moved from the place to another,my husband has been asking them to reconnect us since December and they have been telling us about 12 days to 16 day,TILL today 28 February 2026 we are being charged but no connection has been done. 💔😡we call they send us pillar to post. Vodacom u failing us
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Replies (1)
MetroFibre Networx's replyOfficial
28 Feb 2026, 21:32Dear Nomfundo
Thank you for bringing this matter to our attention. We are sorry to hear about the frustration you have experienced regarding the relocation and reconnection of your fibre service.
In order for us to investigate and assist you accordingly, kindly provide the following details:
Account holder’s full name and surname
Contact cell number
Full physical address (including unit number, complex name, and suburb)
Once we receive the above information, we will escalate the matter to the relevant department for further assistance and provide feedback.
We look forward to your response so that we may assist you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We are sorry to hear about the frustration you have experienced regarding the relocation and reconnection of your fibre service.
In order for us to investigate and assist you accordingly, kindly provide the following details:
Account holder’s full name and surname
Contact cell number
Full physical address (including unit number, complex name, and suburb)
Once we receive the above information, we will escalate the matter to the relevant department for further assistance and provide feedback.
We look forward to your response so that we may assist you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Feb 2026, 21:32
Official
Dear Nomfundo
Thank you for bringing this matter to our attention. We are sorry to hear about the frustration you have experienced regarding the relocation and reconnection of your fibre service.
In order for us to investigate and assist you accordingly, kindly provide the following details:
Account holder’s full name and surname
Contact cell number
Full physical address (including unit number, complex name, and suburb)
Once we receive the above information, we will escalate the matter to the relevant department for further assistance and provide feedback.
We look forward to your response so that we may assist you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We are sorry to hear about the frustration you have experienced regarding the relocation and reconnection of your fibre service.
In order for us to investigate and assist you accordingly, kindly provide the following details:
Account holder’s full name and surname
Contact cell number
Full physical address (including unit number, complex name, and suburb)
Once we receive the above information, we will escalate the matter to the relevant department for further assistance and provide feedback.
We look forward to your response so that we may assist you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations