KM
Koketso M
1 reviews | Active since Aug 2025
08 Mar 2026, 16:08
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I got a statement during the week saying my amount due R529 and the app also confirmed that , I went and paid that amount and know they say my account was deactivated and my money cannot be refunded and I have to open a new one . What nonsense is that ? Why was a deactivation communication not sent ?
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MetroFibre Networx's replyOfficial
08 Mar 2026, 16:21Dear Koketso Mmako
Thank you for bringing this matter to our attention.
We understand how concerning it is to receive a statement reflecting an amount of R529, make the payment as indicated on the app, and then be informed that the account has been deactivated and that a new account needs to be opened. The lack of prior communication regarding the deactivation is also noted.
Your query will be escalated to the relevant team to review the account history, the payment made.
Feedback will be provided once the review has been completed and the appropriate resolution has been determined.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how concerning it is to receive a statement reflecting an amount of R529, make the payment as indicated on the app, and then be informed that the account has been deactivated and that a new account needs to be opened. The lack of prior communication regarding the deactivation is also noted.
Your query will be escalated to the relevant team to review the account history, the payment made.
Feedback will be provided once the review has been completed and the appropriate resolution has been determined.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Mar 2026, 16:21
Official
Dear Koketso Mmako
Thank you for bringing this matter to our attention.
We understand how concerning it is to receive a statement reflecting an amount of R529, make the payment as indicated on the app, and then be informed that the account has been deactivated and that a new account needs to be opened. The lack of prior communication regarding the deactivation is also noted.
Your query will be escalated to the relevant team to review the account history, the payment made.
Feedback will be provided once the review has been completed and the appropriate resolution has been determined.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how concerning it is to receive a statement reflecting an amount of R529, make the payment as indicated on the app, and then be informed that the account has been deactivated and that a new account needs to be opened. The lack of prior communication regarding the deactivation is also noted.
Your query will be escalated to the relevant team to review the account history, the payment made.
Feedback will be provided once the review has been completed and the appropriate resolution has been determined.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations