1 reviews | Active since Nov 2011
F*&*& Poor assistance, and useless lying mules.
November 2023, this is when we first started making plans to do a installation at the new place we were moving to. Got told there special conditions because its a complex.
Went through EVERYTHING including getting the landlord to give a written letter saying I have the right to run with the installation.
Get told NO problems we can get the install done to the complex to all 4 unites... nothing.
December they have a new ticket. ticket was closed by Technician saying installation done, not a bleeping thing was done. call again jan. nothing, feb nothing. March 1st get a email saying ok we are going to make arrangents to get done.
Today phone ZERO information, nothing has been done no one knows a bleeming thing. sit on phone for a hour around different people and departments. 30 minutes on whatsapp with 2 diffeerent people. now suddenly oh we dont think we can do it.
WHAT THE ACTUAL BLEEMING %&*$($%&$#*(
What the hell are you doing why the bleeming hell cant one dang person do their ****** job and just give a actual answer and keep their arrangments. why the hell can I not get a simple ****** installation done. why the hell does it take 5 months and a dozen different people saying yes yes yes now suddenly go to hell.
WORST experience I have ever had, and not a single fudging responce as to what the hell is going on. will be also taking this to ICASA as it seems Metrofibre have zero bleeming idea what the hell is going on
We sincerely apologize for the frustrating experience you've had regarding the installation process. Your feedback is important to us, and we are committed to resolving this matter promptly.
However, upon reviewing our records, we were unable to locate your service order with the details provided in your complaint. In order to assist you further and expedite the resolution process, we kindly ask you to provide us with additional information regarding your service order.
We have sent you an email requesting the relevant details. Once we receive this information, our team will investigate the matter thoroughly and provide you with a comprehensive update on the status of your installation.
We understand the inconvenience this has caused you, and we are dedicated to ensuring that your installation is completed to your satisfaction. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustrating experience you've had regarding the installation process. Your feedback is important to us, and we are committed to resolving this matter promptly.
However, upon reviewing our records, we were unable to locate your service order with the details provided in your complaint. In order to assist you further and expedite the resolution process, we kindly ask you to provide us with additional information regarding your service order.
We have sent you an email requesting the relevant details. Once we receive this information, our team will investigate the matter thoroughly and provide you with a comprehensive update on the status of your installation.
We understand the inconvenience this has caused you, and we are dedicated to ensuring that your installation is completed to your satisfaction. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
even fed back to your apparent ticket that was logged for me complaining again and again nothing at all.
Ticket 225751
why is this so hard just to keep your clients in the loop or bothering to reply to emails.
Your sales guy Rowan Koelman does not get back to me. your whole Sales support (***) don't bother escalating or even saying hey we are looking into it. mailed everyone again 2 days ago not even a acknowledgment of the mail being received. and when phoning I get transferred from department to department each saying oh we don't do this the other department does and transfer me.
Come on guys this is horrid service, We have been with you for almost 10 years before moving with never having a issue now 6 months to just get a line confirmed that will be installed never mind even being installed yet.
you got 4 units, just waiting in limbo for SOME kind of yes/no or whatever.
even fed back to your apparent ticket that was logged for me complaining again and again nothing at all.
Ticket 225751
why is this so hard just to keep your clients in the loop or bothering to reply to emails.
Your sales guy Rowan Koelman does not get back to me. your whole Sales support (***) don't bother escalating or even saying hey we are looking into it. mailed everyone again 2 days ago not even a acknowledgment of the mail being received. and when phoning I get transferred from department to department each saying oh we don't do this the other department does and transfer me.
Come on guys this is horrid service, We have been with you for almost 10 years before moving with never having a issue now 6 months to just get a line confirmed that will be installed never mind even being installed yet.
you got 4 units, just waiting in limbo for SOME kind of yes/no or whatever.