Extremly poor service from Metro fibre netwox

I've never in my life felt so rejected as a client it was like they saying they do not need my money because they have too much clients. I am very disappointed at you metro fibre I sent more that 10 emails but still no direction not to mention their poor investigation skills. At least tell me if you do not need me as your client so I make plan B but for some reason I was debited yesterday but you can't even attend to my emails. you have been poor I thought you would change but still nothing till today. your customer treatment is deteriorating on an hourly basis