Extremely terrible service

Absolutely appalled by the level of service received from MetroFibre.

This issue was initially logged on Tuesday, yet it remains unresolved days later due to repeated delays, poor communication, and internal failures.

An appointment was scheduled for Wednesday at 14:00. The technicians arrived an hour and a half late, with no prior communication regarding the delay. As a result, I missed them due to being in a work meeting and unable to answer my phone.

I then had to rearrange my schedule and take half a day’s leave on Thursday to accommodate a follow-up appointment. Once again, the technicians arrived late, only to inform me that the incorrect team had been dispatched and that they were unable to complete the required cable replacement.

This is particularly unacceptable as the issue had already been clearly communicated in advance. Confirmation was sent to MetroFibre, yet internally this information was not relayed to the appropriate team. This resulted in a completely wasted appointment that could have been resolved had proper processes been followed.

A new appointment was then scheduled for 09:00 today. It is now over an hour later, and once again there has been no arrival and no communication. Attempts by the service provider to contact MetroFibre have also been unsuccessful.

This ongoing lack of accountability, communication, and basic service delivery is unacceptable. I have now lost time, taken leave unnecessarily, and continue to be without a working internet connection due to MetroFibre’s repeated failures.

This matter requires urgent escalation and immediate resolution.