IvdM
Ilonka van der Merwe
1 reviews | Active since Apr 2020
01 Apr 2025, 17:31
Extremely Poor Service: Ticket no 67370
Due to them as a company failing to do their work. I am now left without Fibre, I was wrongly billed and now my account has been suspended due to no PAYMENT. Not being able to get to speak to their finance department for 7 days, started phoning on 26.03.2025 without any luck.
After 20 calls which I pay for still not any response. Have mailed proof of payment and my account is on debit order. Someone there please take responsibilty and fix the issue.
Not recommending their services to any one.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
01 Apr 2025, 17:52Dear Ilonka,
Thank you for bringing your concerns to our attention. We understand the importance of having uninterrupted service, and we have escalated your existing ticket 673564 with our Finance Management team. They are reviewing the matter to ensure your concerns are addressed and resolved as soon as possible.
We appreciate your patience and cooperation while we work on this, and we will provide you with feedback as soon as we receive an update. Please don’t hesitate to reach out if you need any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of having uninterrupted service, and we have escalated your existing ticket 673564 with our Finance Management team. They are reviewing the matter to ensure your concerns are addressed and resolved as soon as possible.
We appreciate your patience and cooperation while we work on this, and we will provide you with feedback as soon as we receive an update. Please don’t hesitate to reach out if you need any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2025, 17:52
Official
Dear Ilonka,
Thank you for bringing your concerns to our attention. We understand the importance of having uninterrupted service, and we have escalated your existing ticket 673564 with our Finance Management team. They are reviewing the matter to ensure your concerns are addressed and resolved as soon as possible.
We appreciate your patience and cooperation while we work on this, and we will provide you with feedback as soon as we receive an update. Please don’t hesitate to reach out if you need any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of having uninterrupted service, and we have escalated your existing ticket 673564 with our Finance Management team. They are reviewing the matter to ensure your concerns are addressed and resolved as soon as possible.
We appreciate your patience and cooperation while we work on this, and we will provide you with feedback as soon as we receive an update. Please don’t hesitate to reach out if you need any further assistance in the meantime.
Best regards,
Marilize
MetroFibre Complaints & Escalations