Extremely poor service from Metrofibre

I experienced an extremely poor service from Metrofibre centurion.Since I logged a call Ref 101105 on the 18th of November.Im getting no help whatsoever.I have to call every morning, am put on hold until my airtime runs out.Im tired of following up.I was told the matter has been escalated .Yesterday 30 November the configuration changes were done on the router by the team leader and a technician.Today the issue was worst, the connection is worst.There seems to be a lot of incompetency, poor communication skills, no troubleshooting or technical expertise.Rebooting the router is always the solution and if it doesn't work, then you can't be assisted.Noone bothers to contact you.The team leaders are not supportive, they also dont know how to resolve problems.