SM
Shayna M
1 reviews | Active since Mar 2025
17 Mar 2025, 09:16
Extremely poor service
Extremely disappointed in the poor service we've received from Metro Fibre. Our internet has been down since last week Thursday.
It's Monday today and still no clear indication with regards to when the issue will be resolved.
My husband and I have logged numerous tickets, spoken to several people but no meaningful feedback.
4 days (and counting) of downtime for a fixed service is Not fair?
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
17 Mar 2025, 09:26Dear Kevin Mapenzauswa
Thank you for reaching out and sharing your concerns. We understand the frustration and inconvenience caused by the ongoing outage, especially after the extended period without service. We sincerely apologize for the impact this has had on you.
Please be assured that we have escalated this matter to the relevant department, and your issue is being prioritized for resolution. We recognize the importance of a reliable service, and we are working to ensure this is addressed as quickly as possible.
We understand your concerns regarding additional costs incurred, and while we are unable to directly address compensation, we will pass your feedback along for further consideration.
We appreciate your patience during this time, and we will keep you updated on the status of your service restoration.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns. We understand the frustration and inconvenience caused by the ongoing outage, especially after the extended period without service. We sincerely apologize for the impact this has had on you.
Please be assured that we have escalated this matter to the relevant department, and your issue is being prioritized for resolution. We recognize the importance of a reliable service, and we are working to ensure this is addressed as quickly as possible.
We understand your concerns regarding additional costs incurred, and while we are unable to directly address compensation, we will pass your feedback along for further consideration.
We appreciate your patience during this time, and we will keep you updated on the status of your service restoration.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Mar 2025, 09:26
Official
Dear Kevin Mapenzauswa
Thank you for reaching out and sharing your concerns. We understand the frustration and inconvenience caused by the ongoing outage, especially after the extended period without service. We sincerely apologize for the impact this has had on you.
Please be assured that we have escalated this matter to the relevant department, and your issue is being prioritized for resolution. We recognize the importance of a reliable service, and we are working to ensure this is addressed as quickly as possible.
We understand your concerns regarding additional costs incurred, and while we are unable to directly address compensation, we will pass your feedback along for further consideration.
We appreciate your patience during this time, and we will keep you updated on the status of your service restoration.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your concerns. We understand the frustration and inconvenience caused by the ongoing outage, especially after the extended period without service. We sincerely apologize for the impact this has had on you.
Please be assured that we have escalated this matter to the relevant department, and your issue is being prioritized for resolution. We recognize the importance of a reliable service, and we are working to ensure this is addressed as quickly as possible.
We understand your concerns regarding additional costs incurred, and while we are unable to directly address compensation, we will pass your feedback along for further consideration.
We appreciate your patience during this time, and we will keep you updated on the status of your service restoration.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SM
Shayna M's updateReviewer Update
17 Mar 2025, 09:56This is the exact same message, word for word, that you sent my husband on Saturday. Absolutely zero value to us.
SM
Shayna M's update17 Mar 2025, 09:56
Reviewer Update
This is the exact same message, word for word, that you sent my husband on Saturday. Absolutely zero value to us.
MetroFibre Networx's replyOfficial
17 Mar 2025, 10:19 It has been escalated, and you will be contacted.
MetroFibre Networx's reply17 Mar 2025, 10:19
Official
It has been escalated, and you will be contacted.