Extremely Poor Service and Zero Communication – Deeply Frustrated

I am absolutely beyond frustrated and disappointed with the shocking level of service I’ve received. This is now the third day I’ve been left without support, and despite logging two tickets and paying my monthly fees on time, I’ve received no feedback, no calls, and no resolution.

I work from home and rely on stable connectivity for both my work and household. Yet everything has come to a standstill due to your lack of urgency and communication. I was told yesterday evening that a technician would be assigned and would contact me first thing this morning. It’s now midday and I’ve still heard nothing, no email, no update, no call.

On top of that, I’ve waited 20 minutes of my own airtime trying to reach your support team again, with no success. This level of service is unacceptable, and it's clear that customer satisfaction is not a priority for your company.

I signed up with you expecting better connectivity and support, but what I’m receiving now is simply unreliable and unprofessional service.

I demand immediate assistance, proper feedback, and a resolution to this issue without any further delays.