TM
Tshepang M
1 reviews | Active since Jul 2014
15 Dec 2024, 11:56
Extremely poor service and ticket handling
I have been using MetroFibre via Vodacom for the past 4 years, I have now switched directly to MetroFibre and wouldn't advise anyone to do that.
For the first time I haven't had internet for 3 days and all I get from MetroFibre and it's contractors is lies, more lies, empty promises and incompenticies.
This is worst decision I have ever made in my life, over 200 minutes later of calling MetroFibre for updates, still getting more lies and no internet.
I honestly wouldn't advise anyone to signup with MetroFibre, worst service ever and I can't even begin express how disappointed I am on MetroFibre and it's contractors
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Replies (1)
MetroFibre Networx's replyOfficial
15 Dec 2024, 22:26Dear Tshepang Mhlakaza
We are truly sorry to hear about the difficulties you’ve experienced with your MetroFibre service, and We sincerely apologize for the frustration and inconvenience this has caused. It is deeply disappointing to learn that your internet has been down for three days and that you've received nothing but empty promises and poor service.
Please know that your feedback is important to us, and we understand how exasperating it must be to deal with such a situation. We are escalating this matter to the relevant department to ensure that it is addressed urgently and that you receive the necessary assistance to restore your service as quickly as possible.
Once again, we apologize for the delay in assistance and the lack of proper communication. We will work diligently to resolve this issue for you, and we will follow up to keep you updated on the progress.
Thank you for your patience, and we truly hope to turn this experience around for you.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We are truly sorry to hear about the difficulties you’ve experienced with your MetroFibre service, and We sincerely apologize for the frustration and inconvenience this has caused. It is deeply disappointing to learn that your internet has been down for three days and that you've received nothing but empty promises and poor service.
Please know that your feedback is important to us, and we understand how exasperating it must be to deal with such a situation. We are escalating this matter to the relevant department to ensure that it is addressed urgently and that you receive the necessary assistance to restore your service as quickly as possible.
Once again, we apologize for the delay in assistance and the lack of proper communication. We will work diligently to resolve this issue for you, and we will follow up to keep you updated on the progress.
Thank you for your patience, and we truly hope to turn this experience around for you.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Dec 2024, 22:26
Official
Dear Tshepang Mhlakaza
We are truly sorry to hear about the difficulties you’ve experienced with your MetroFibre service, and We sincerely apologize for the frustration and inconvenience this has caused. It is deeply disappointing to learn that your internet has been down for three days and that you've received nothing but empty promises and poor service.
Please know that your feedback is important to us, and we understand how exasperating it must be to deal with such a situation. We are escalating this matter to the relevant department to ensure that it is addressed urgently and that you receive the necessary assistance to restore your service as quickly as possible.
Once again, we apologize for the delay in assistance and the lack of proper communication. We will work diligently to resolve this issue for you, and we will follow up to keep you updated on the progress.
Thank you for your patience, and we truly hope to turn this experience around for you.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We are truly sorry to hear about the difficulties you’ve experienced with your MetroFibre service, and We sincerely apologize for the frustration and inconvenience this has caused. It is deeply disappointing to learn that your internet has been down for three days and that you've received nothing but empty promises and poor service.
Please know that your feedback is important to us, and we understand how exasperating it must be to deal with such a situation. We are escalating this matter to the relevant department to ensure that it is addressed urgently and that you receive the necessary assistance to restore your service as quickly as possible.
Once again, we apologize for the delay in assistance and the lack of proper communication. We will work diligently to resolve this issue for you, and we will follow up to keep you updated on the progress.
Thank you for your patience, and we truly hope to turn this experience around for you.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations