TZ
Thami Z
1 reviews | Active since Jun 2016
19 Dec 2023, 19:02
Extremely poor service, and lack of customer service.
Extremely poor service, and lack of customer service. I have been without coverage since the 5th of this month and have been communicating with them on a daily basis, and even suggested that they sent someone to come and check the router and cables but still no luck. Their service is pathetic and they don't care about their clients, i would not recommend it to anyone.
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Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
20 Dec 2023, 08:41Dear Thami
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of coverage you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of coverage you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
MetroFibre Networx's reply20 Dec 2023, 08:41
Official
Dear Thami
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of coverage you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of coverage you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize