Extremely Poor Service.

I'm experiencing extremely poor service from MetroFibre despite signing up for a month-to-month contract for 75/75 Mbps speed. The network consistently performs slowly and frequently buffers, issues that have persisted since installation. Instead of the promised speed, I often receive only 18/25 Mbps. I've logged multiple cases reporting issues with WiFi coverage and speed, but the response consistently denies responsibility for network coverage and fails to address the speed problems. I refuse to pay for a service that is not rendered properly. My next steps will be reporting MetroFibre to ICASA and the Internet Service Providers Association