NS
Nkosi S
1 reviews | Active since May 2026
14 May 2026, 12:08
Extremely poor service
Since we signed up with them we have never received good service. It's been 12 hours with no internet at home and each time we try to speak to someone we get transferred to a robot called sue. We are constantly holding for minutes and minutes until we give up. We get tickets created but no one ever phones us back. Extremely poor service and that robot sue just makes things worse! So disappointed in Metro Fibre🤢🤮
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
14 May 2026, 12:23Dear Nkosi Swavey
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be to experience an extended service interruption and difficulty reaching support when you need assistance. This is not the level of service we aim to provide, and we take your concerns regarding response times, ticket follow-ups, and the support system very seriously.
We sincerely acknowledge the inconvenience caused by the 12-hour outage and the challenges you experienced when trying to get help. Your experience has been noted and will be escalated to the relevant technical and customer support teams for urgent review.
Please be assured that restoring stable connectivity and improving our customer support experience are top priorities. We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be to experience an extended service interruption and difficulty reaching support when you need assistance. This is not the level of service we aim to provide, and we take your concerns regarding response times, ticket follow-ups, and the support system very seriously.
We sincerely acknowledge the inconvenience caused by the 12-hour outage and the challenges you experienced when trying to get help. Your experience has been noted and will be escalated to the relevant technical and customer support teams for urgent review.
Please be assured that restoring stable connectivity and improving our customer support experience are top priorities. We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 May 2026, 12:23
Official
Dear Nkosi Swavey
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be to experience an extended service interruption and difficulty reaching support when you need assistance. This is not the level of service we aim to provide, and we take your concerns regarding response times, ticket follow-ups, and the support system very seriously.
We sincerely acknowledge the inconvenience caused by the 12-hour outage and the challenges you experienced when trying to get help. Your experience has been noted and will be escalated to the relevant technical and customer support teams for urgent review.
Please be assured that restoring stable connectivity and improving our customer support experience are top priorities. We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be to experience an extended service interruption and difficulty reaching support when you need assistance. This is not the level of service we aim to provide, and we take your concerns regarding response times, ticket follow-ups, and the support system very seriously.
We sincerely acknowledge the inconvenience caused by the 12-hour outage and the challenges you experienced when trying to get help. Your experience has been noted and will be escalated to the relevant technical and customer support teams for urgent review.
Please be assured that restoring stable connectivity and improving our customer support experience are top priorities. We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
NS
Nkosi S's updateReviewer Update
14 May 2026, 15:38Still no assistance!
NS
Nkosi S's update14 May 2026, 15:38
Reviewer Update
Still no assistance!
MetroFibre Networx's replyOfficial
14 May 2026, 15:46An email has been sent, and we have requested your details. Kindly respond via *** so we may assist you further.
MetroFibre Networx's reply14 May 2026, 15:46
Official
An email has been sent, and we have requested your details. Kindly respond via *** so we may assist you further.