MF
Mandla F
1 reviews | Active since Sept 2013
07 Jun 2023, 00:23
Extremely Poor Customer Service from MetroFibre - will not recommend this service provider.
I logged a ticket - ref no. *** - Why do I have an outstanding amount showing under my account, I have already made payment of more than R900 just a few days ago, why is there an outstanding balance....
The ticket now has status complete, but I have not received any resolution to the issue raised, very poor customer service from MetroFibre I was with Lucert and queries were resolved properly, can I please get help.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
07 Jun 2023, 07:33Dear Mandla
We apologise for the difficulties you've experienced with your account.
I am investigating the matter and have prioritised your query with our finance team.
I will be in contact via email to provide further feedback.
Kind Regards
Marilize
We apologise for the difficulties you've experienced with your account.
I am investigating the matter and have prioritised your query with our finance team.
I will be in contact via email to provide further feedback.
Kind Regards
Marilize
MetroFibre Networx's reply07 Jun 2023, 07:33
Official
Dear Mandla
We apologise for the difficulties you've experienced with your account.
I am investigating the matter and have prioritised your query with our finance team.
I will be in contact via email to provide further feedback.
Kind Regards
Marilize
We apologise for the difficulties you've experienced with your account.
I am investigating the matter and have prioritised your query with our finance team.
I will be in contact via email to provide further feedback.
Kind Regards
Marilize
MF
Mandla F's updateReviewer Update
08 Jun 2023, 15:59 Have not received any help on this after days, I would not really recommend metrofibre to any one, they are really terrible and pathetic when it comes to customer service.
MF
Mandla F's update08 Jun 2023, 15:59
Reviewer Update
Have not received any help on this after days, I would not really recommend metrofibre to any one, they are really terrible and pathetic when it comes to customer service.