ML
Maserole L
1 reviews | Active since Feb 2021
12 Nov 2025, 09:47
Extremely poor customer service
The worst service providers in town. We have been without internet for 2 weeks and they seem not to care.
They sent Vuma technician to my house twice, just to **** to me that the problem is resolved and service will be back in few hours but nothing happens.
When i call MetroFibre they complain about Vuma, when you call Vuma they complain about MetroFibre, they both take their customers for granted. I will never recommend both Vuma and MetroFibre to my worst enemy.
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Replies (1)
MetroFibre Networx's replyOfficial
12 Nov 2025, 09:51Dear Maserole Lelaka
We understand how frustrating it must be to be without connectivity for such a long time. Your experience does not reflect the level of service we aim to provide. Our team is actively engaging with the relevant network partner to identify the root cause and ensure your connection is restored as quickly as possible.
We value your feedback and appreciate you bringing this matter to our attention — it helps us improve and deliver a better experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Nov 2025, 09:51
Official
Dear Maserole Lelaka
We understand how frustrating it must be to be without connectivity for such a long time. Your experience does not reflect the level of service we aim to provide. Our team is actively engaging with the relevant network partner to identify the root cause and ensure your connection is restored as quickly as possible.
We value your feedback and appreciate you bringing this matter to our attention — it helps us improve and deliver a better experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations