Extremely poor customer service and unprofessional

Very disappointed with the level of customer services I'm receiving from these guys. My fibres has issues with connectivity, so I try to call their so called support team to assist with the issue and all they do is put me on long holds and hang up, I called six times already with no joy. Their service is worse than a government department yet they are talking about price hikes.

I'm actually very upset because this is not a free service, I pay for it. KGO 068