SM
Sphindile M
1 reviews | Active since Sept 2024
12 Feb 2026, 19:11
Extremely poor customer service
I am extremely disappointed and feel disrespected by the manner and tone the consultant from this company used with my mother when she wanted to enquiry about her wifi that is not working due to their negligence the consultant Ditebugo had the nerve to tell my mother she was telling her nonsense and she was going to drop trying to assist her yey i want answers
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MetroFibre Networx's replyOfficial
12 Feb 2026, 19:33Dear Sphindile Mkhize
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the unacceptable experience your mother had when contacting our support team. The manner and tone described are completely inappropriate and do not reflect the level of professionalism and respect we stand for as a company.
Please be assured that this matter is being taken very seriously. We are escalating the issue internally for urgent investigation, including a review of the interaction with the consultant mentioned. This is not the standard of service we expect from our team.
In addition, we will be calling you shortly to discuss the matter further, address the WiFi connectivity issue, and provide the answers you deserve. Our priority is to resolve the technical problem as quickly as possible and restore your confidence in our service.
Once again, we deeply apologize for the frustration and distress caused. Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the unacceptable experience your mother had when contacting our support team. The manner and tone described are completely inappropriate and do not reflect the level of professionalism and respect we stand for as a company.
Please be assured that this matter is being taken very seriously. We are escalating the issue internally for urgent investigation, including a review of the interaction with the consultant mentioned. This is not the standard of service we expect from our team.
In addition, we will be calling you shortly to discuss the matter further, address the WiFi connectivity issue, and provide the answers you deserve. Our priority is to resolve the technical problem as quickly as possible and restore your confidence in our service.
Once again, we deeply apologize for the frustration and distress caused. Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2026, 19:33
Official
Dear Sphindile Mkhize
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the unacceptable experience your mother had when contacting our support team. The manner and tone described are completely inappropriate and do not reflect the level of professionalism and respect we stand for as a company.
Please be assured that this matter is being taken very seriously. We are escalating the issue internally for urgent investigation, including a review of the interaction with the consultant mentioned. This is not the standard of service we expect from our team.
In addition, we will be calling you shortly to discuss the matter further, address the WiFi connectivity issue, and provide the answers you deserve. Our priority is to resolve the technical problem as quickly as possible and restore your confidence in our service.
Once again, we deeply apologize for the frustration and distress caused. Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the unacceptable experience your mother had when contacting our support team. The manner and tone described are completely inappropriate and do not reflect the level of professionalism and respect we stand for as a company.
Please be assured that this matter is being taken very seriously. We are escalating the issue internally for urgent investigation, including a review of the interaction with the consultant mentioned. This is not the standard of service we expect from our team.
In addition, we will be calling you shortly to discuss the matter further, address the WiFi connectivity issue, and provide the answers you deserve. Our priority is to resolve the technical problem as quickly as possible and restore your confidence in our service.
Once again, we deeply apologize for the frustration and distress caused. Thank you for allowing us to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations