Extremely poor communication from Metro Fibre

On Monday 11:20 I found that my internet service light is off and have no internet access. I proceeded to log a ticket via the online portal from my phone only to receive an error (happened in the past as well). I then decided to call and log a ticket and after being put through to technical support and holding for a long time decided to make use of the call back option by pressing 2. But 2 hours later no one called back. I phoned again at about 14:40 and committed to hold on until I spoke to someone. After a not too long wait I managed to speak to an actual person who informed me about a possible area outage but will check for my. Placed on hold I was waiting and after about 5 mins wait the person spoke to me again stating that there is indeed a area outage but I must hold on again she will try to find out how long it will take. Placed on hold again and after a long wait the call was just dropped.

I JUST WANT TO LOG A CALL!!!!!!

Reading many similar experiences here I believe a simple but effective way of communicating with clients will ease a lot of frustration and unnecessary social networking complaints. Maybe think about a mobile app?!