Extremely Frustrated with MetroFibre Unfair Billing and Poor Service

I am deeply disappointed with the service I received from MetroFibre. I contacted them well in advance to cancel my account as I was moving complexes. However, the agent advised me not to cancel yet, stating that I should wait until I know which complex I’m moving to because MetroFibre might cover it. I followed their advice in good faith.

Once I confirmed the new address and called back, I was told that MetroFibre does not cover the new complex and suddenly it was “too late” to cancel, meaning I’d still be charged for the following month, even though I wouldn’t be using the service at all.

I struggled just to get the account cancelled, and despite everything, another debit order went off again! This is completely unacceptable and feels like I’m being penalized for following their own agent’s advice.

I want this matter resolved and my money refunded immediately. I did everything by the book and feel taken advantage of. This kind of customer experience is unacceptable. Fix it.