1 reviews | Active since Nov 2023
Extremely Disappointed with MetroFibre's service,******
Extremely Disappointed with MetroFibre's Service
My experience with MetroFibre has been nothing short of frustrating. I requested an installation at my flat, but due to unforeseen circumstances, we had to move a month later. I then canceled the prepaid contract and sent two emails requesting an invoice for the cancellation fee and any penalties, along with instructions to collect their equipment. I never received a response.
Despite not using the service and it being a prepaid setup, they continued attempting to debit my account. The failed debit attempts have now led to accumulated charges amounting to thousands of rands. Each time they try to debit, I have to contact FNB to reverse the charge — for a service I’m not even using.
Their customer service is completely unresponsive, and no one seems willing to assist. This feels like an exploitative practice. I wouldn’t recommend MetroFibre to anyone.
Thank you for bringing your concerns to our attention. We understand how frustrating this situation has been for you, and we appreciate the opportunity to address your billing issues.
We have raised complaint ticket 724174 to assist in resolving your billing concerns, including the cancellation fee, penalties, and debit attempts. Our team will review your case and work towards a resolution as quickly as possible.
We are committed to ensuring that this matter is handled appropriately and will keep you updated on the progress of your ticket.
Thank you once again for reaching out, and we value your patience as we work to resolve this for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand how frustrating this situation has been for you, and we appreciate the opportunity to address your billing issues.
We have raised complaint ticket 724174 to assist in resolving your billing concerns, including the cancellation fee, penalties, and debit attempts. Our team will review your case and work towards a resolution as quickly as possible.
We are committed to ensuring that this matter is handled appropriately and will keep you updated on the progress of your ticket.
Thank you once again for reaching out, and we value your patience as we work to resolve this for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations