TM
Tsholofelo M
1 reviews | Active since May 2025
14 May 2025, 17:23
Extremely bad company
Extremely poor service. When I joined the network I was told that this is not a month to month contract then how come my services was disconnected whereas I didn't use the service. When I made payment for May it was disconnected and when I called I was told that I didn't pay for March. In March I didn't use the services.
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Replies (1)
MetroFibre Networx's replyOfficial
14 May 2025, 17:46Dear Tsholofelo
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you’ve experienced. Please be assured that your query has been escalated to our Finance Department for further review and assistance regarding the disconnection and billing matter.
Our team is currently investigating the account, and we will ensure to monitor the progress closely. We will keep you updated as soon as we receive feedback from them.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you’ve experienced. Please be assured that your query has been escalated to our Finance Department for further review and assistance regarding the disconnection and billing matter.
Our team is currently investigating the account, and we will ensure to monitor the progress closely. We will keep you updated as soon as we receive feedback from them.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 May 2025, 17:46
Official
Dear Tsholofelo
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you’ve experienced. Please be assured that your query has been escalated to our Finance Department for further review and assistance regarding the disconnection and billing matter.
Our team is currently investigating the account, and we will ensure to monitor the progress closely. We will keep you updated as soon as we receive feedback from them.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you’ve experienced. Please be assured that your query has been escalated to our Finance Department for further review and assistance regarding the disconnection and billing matter.
Our team is currently investigating the account, and we will ensure to monitor the progress closely. We will keep you updated as soon as we receive feedback from them.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations