Extremely bad after sale service

Very poor after sales service.

A Marketing lady from Metro fibre contacted my husband regarding switching to Metro fibre. In April, we contracted Metrofibre with the starting date to be 1 May 2021. In middle April they installed the rooter and billed us from date of installation to end of April. Although we told then on numerous occasions that we are still making use of our previous service supplier's WIFI until the end of April, this problem still is not resolved.

Me and my husband made numerous calls and emails, but this problem is still not solved. I will never refer any friend of mine to Metrofile.