LM
Lizzy M
1 reviews | Active since Sept 2020
12 Mar 2026, 12:01
Extreme Poor Customer Service
I'm extremely disappointed with Metro Fibre's service. I switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number *** doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
12 Mar 2026, 12:07Dear Lizzy Mojapelo
Thank you for sharing your feedback regarding your recent experience.
We fully understand how disruptive unreliable connectivity can be, particularly when you rely on the service for working from home. The difficulty you described in reaching support and receiving limited assistance during service interruptions is certainly not the experience we aim to provide to our customers.
Your concerns regarding the accessibility of our support line and the impact the network interruptions have had on your work have been noted. Feedback such as yours is extremely important, as it highlights areas where improvements are required in both communication and service reliability.
We would appreciate the opportunity to review the connectivity issues you have experienced and assess the stability of the line serving your address. Kindly provide your registered account details or service address so that we can locate your profile and investigate the matter further.
Your experience is valued, and we remain committed to improving the service and support provided to our customers.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Mar 2026, 12:07
Official
Dear Lizzy Mojapelo
Thank you for sharing your feedback regarding your recent experience.
We fully understand how disruptive unreliable connectivity can be, particularly when you rely on the service for working from home. The difficulty you described in reaching support and receiving limited assistance during service interruptions is certainly not the experience we aim to provide to our customers.
Your concerns regarding the accessibility of our support line and the impact the network interruptions have had on your work have been noted. Feedback such as yours is extremely important, as it highlights areas where improvements are required in both communication and service reliability.
We would appreciate the opportunity to review the connectivity issues you have experienced and assess the stability of the line serving your address. Kindly provide your registered account details or service address so that we can locate your profile and investigate the matter further.
Your experience is valued, and we remain committed to improving the service and support provided to our customers.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
LM
Lizzy M's updateReviewer Update
12 Mar 2026, 12:10 ELI1814
LM
Lizzy M's update12 Mar 2026, 12:10
Reviewer Update
ELI1814
LM
Lizzy M's updateReviewer Update
12 Mar 2026, 12:19I DID NOT RECEIVE ANY MAIL AS DISCUSSED STILL NO INTERNET
LM
Lizzy M's update12 Mar 2026, 12:19
Reviewer Update
I DID NOT RECEIVE ANY MAIL AS DISCUSSED STILL NO INTERNET
MetroFibre Networx's replyOfficial
12 Mar 2026, 12:20Email sent.
MetroFibre Networx's reply12 Mar 2026, 12:20
Official
Email sent.
LM
Lizzy M's updateReviewer Update
12 Mar 2026, 12:33THANK YOU STILL DID NOT GET ANY FEEDBACK ..IN THE MEANTIME MY JOB MUST BE AT RISK.
AS WE TESTED TELEPHONICALLY THAT FAULT IS ON YOUR SIDE STILL NO RESOLUTION KEPT IN THE DARK
AS WE TESTED TELEPHONICALLY THAT FAULT IS ON YOUR SIDE STILL NO RESOLUTION KEPT IN THE DARK
LM
Lizzy M's update12 Mar 2026, 12:33
Reviewer Update
THANK YOU STILL DID NOT GET ANY FEEDBACK ..IN THE MEANTIME MY JOB MUST BE AT RISK.
AS WE TESTED TELEPHONICALLY THAT FAULT IS ON YOUR SIDE STILL NO RESOLUTION KEPT IN THE DARK
AS WE TESTED TELEPHONICALLY THAT FAULT IS ON YOUR SIDE STILL NO RESOLUTION KEPT IN THE DARK
LM
Lizzy M's updateReviewer Update
12 Mar 2026, 13:06SO THIS WILL BE A MATTER FOR THE WHOLE DAY
LM
Lizzy M's update12 Mar 2026, 13:06
Reviewer Update
SO THIS WILL BE A MATTER FOR THE WHOLE DAY