NS
Nigel S

1 reviews | Active since Dec 2010

19 Aug 2020, 11:25

Exploitative price increase and failure to justify it

I recently took out a fibre contract with Afrihost which was speedily and efficiently installed. However within 2 weeks of taking out the contract I received notification that the agreed cost was going up by 12% which is totally ridiculous and blatantly exploitative in the current environment. Upon querying this with Afrihost I received a frankly feeble response that the increase was due to an increase by Metrofibre, to whom it would appear they sub-contract my business. I then sent a complaint to Metrofibre asking them to substantiate the increase and received no response.This a blatant ripoff from both companies.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply19 Aug 2020, 11:46
Official
Good morning Nigel,

Thank you for your message.
Kindly send us your full names and contact details, residential address, Afrihost Account Number and ticket number to our information or sales support email address on our website under the residential section so that we can escalate your query to the correct department?

Thank you,
The MetroFibre Team