JB
Justin B
1 reviews | Active since Feb 2020
09 Feb 2020, 21:35
Experience From Hell
There has been a problem with my MetroFibre VoIP line since activated on November 15, 2019.
This is what is typically happening. I make a phone call and start talking to the other person. Then the person says "are you still there". I can hear them, but they can't listen to me.
This dropping of the line is extremely frustrating and embarrassing. I have complained many times to the MetroFibre VOIP unit, but there has been no progress with fixing this issue.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
09 Feb 2020, 21:38Good day Justin
We are sorry to hear about your experience. We shall immediately investigate this on our side. If you could kindly log a ticket on our website as well to ensure the tracking of your issue.
Kind regards
MetroFibre Team
We are sorry to hear about your experience. We shall immediately investigate this on our side. If you could kindly log a ticket on our website as well to ensure the tracking of your issue.
Kind regards
MetroFibre Team
MetroFibre Networx's reply09 Feb 2020, 21:38
Official
Good day Justin
We are sorry to hear about your experience. We shall immediately investigate this on our side. If you could kindly log a ticket on our website as well to ensure the tracking of your issue.
Kind regards
MetroFibre Team
We are sorry to hear about your experience. We shall immediately investigate this on our side. If you could kindly log a ticket on our website as well to ensure the tracking of your issue.
Kind regards
MetroFibre Team