KN
Kegomoditswe N
1 reviews | Active since Aug 2022
29 Dec 2025, 14:01
Exhausted with the service
Good day
My name is Kelebogile Nkoe phone number *** account number KEL678. Metro fiber has suspended my account again this is the 3rd time in a month. i pay my account on time but they still cut my subscription, from last month i have been having a issue with them i wrote the wrong reference last month since then they have been blocking it's school holidays Bathong kids need to watch their shows am exhausted i have been complaining
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Replies (2)
MetroFibre Networx's replyOfficial
29 Dec 2025, 14:05Dear Kelebogile,
Thank you for reaching out and for sharing the details of your experience. Having your service suspended repeatedly despite paying on time is extremely frustrating, especially when this has happened multiple times within a single month.
This matter is being escalated urgently to the relevant accounts and technical teams for review of your payment history, correction of the account status, and to ensure stability going forward. Immediate attention is being requested to restore and maintain your service without further disruption.
Your continued efforts to follow up and your loyalty as a valued customer are greatly appreciated. You will be contacted directly with feedback and confirmation once the escalation has progressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing the details of your experience. Having your service suspended repeatedly despite paying on time is extremely frustrating, especially when this has happened multiple times within a single month.
This matter is being escalated urgently to the relevant accounts and technical teams for review of your payment history, correction of the account status, and to ensure stability going forward. Immediate attention is being requested to restore and maintain your service without further disruption.
Your continued efforts to follow up and your loyalty as a valued customer are greatly appreciated. You will be contacted directly with feedback and confirmation once the escalation has progressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Dec 2025, 14:05
Official
Dear Kelebogile,
Thank you for reaching out and for sharing the details of your experience. Having your service suspended repeatedly despite paying on time is extremely frustrating, especially when this has happened multiple times within a single month.
This matter is being escalated urgently to the relevant accounts and technical teams for review of your payment history, correction of the account status, and to ensure stability going forward. Immediate attention is being requested to restore and maintain your service without further disruption.
Your continued efforts to follow up and your loyalty as a valued customer are greatly appreciated. You will be contacted directly with feedback and confirmation once the escalation has progressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing the details of your experience. Having your service suspended repeatedly despite paying on time is extremely frustrating, especially when this has happened multiple times within a single month.
This matter is being escalated urgently to the relevant accounts and technical teams for review of your payment history, correction of the account status, and to ensure stability going forward. Immediate attention is being requested to restore and maintain your service without further disruption.
Your continued efforts to follow up and your loyalty as a valued customer are greatly appreciated. You will be contacted directly with feedback and confirmation once the escalation has progressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KN
Kegomoditswe N's updateReviewer Update
29 Dec 2025, 15:06When will this be sorted its been 3 hours now and 4 pm you will be knocking off
KN
Kegomoditswe N's update29 Dec 2025, 15:06
Reviewer Update
When will this be sorted its been 3 hours now and 4 pm you will be knocking off