Excellent service however, communication could be better

Dear Craig

Thank you for taking the time to share your feedback.

We’re pleased to hear that you were satisfied with the overall service. Your comment regarding communication delays is noted and appreciated — we are continuously working to improve our response times and service levels.

Your input is valuable and helps us identify areas where we can enhance the customer experience.

Please feel free to reach out if there's anything else we can assist you with.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations