YS
YUSUF S
1 reviews | Active since Mar 2009
24 Aug 2026, 16:11
Excellent service from MetroFibre – Henton deserves recognition!
I recently had an issue with my MetroFibre package and initially found myself quite frustrated with the situation. However, I have to give massive credit where it is due, Henton from MetroFibre completely turned the experience around.
After I raised my concern, Henton personally took ownership of the matter and went above and beyond to get it resolved. He didn’t simply pass me from one department to another or leave me waiting for an answer. He kept me constantly updated throughout the day, communicated clearly, and made sure I knew exactly what was happening.
Most importantly, he delivered on what he promised. My package has now been sorted out and I am currently enjoying the 100 Mbps line.
What impressed me most was Henton’s attitude. He was professional, extremely helpful, proactive and genuinely seemed to care about getting the issue resolved properly. He continued following up and communicating with me until everything was sorted.
MetroFibre is extremely fortunate to have someone like Henton on their team. Customer service like this makes a huge difference. In an industry where customers can often feel like just another account number, Henton made me feel like my concern actually mattered.
I originally raised a complaint because I was unhappy with the situation, but I have absolutely no hesitation in coming back and giving credit where it is deserved.
Henton, thank you for your outstanding service, dedication and professionalism. You represented MetroFibre exceptionally well, and I sincerely hope management recognises the value of having someone like you in the business.
A massive 10/10 for Henton and the way he handled my situation. 👏
MetroFibre, look after this guy — he’s an asset to your company!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
24 Aug 2026, 16:14Dear Yusuf,
Thank you for taking the time to share such thoughtful feedback and for recognising Henton’s outstanding service.
We are delighted that Henton took ownership of your concern, kept you informed and ensured that your package was successfully corrected. It is wonderful to know that you are now enjoying your 100 Mbps service.
Your appreciation will be shared with Henton and our Management team so that his professionalism, dedication and customer-focused approach receive the recognition they deserve.
Thank you for giving us the opportunity to turn your experience around.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share such thoughtful feedback and for recognising Henton’s outstanding service.
We are delighted that Henton took ownership of your concern, kept you informed and ensured that your package was successfully corrected. It is wonderful to know that you are now enjoying your 100 Mbps service.
Your appreciation will be shared with Henton and our Management team so that his professionalism, dedication and customer-focused approach receive the recognition they deserve.
Thank you for giving us the opportunity to turn your experience around.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Aug 2026, 16:14
Official
Dear Yusuf,
Thank you for taking the time to share such thoughtful feedback and for recognising Henton’s outstanding service.
We are delighted that Henton took ownership of your concern, kept you informed and ensured that your package was successfully corrected. It is wonderful to know that you are now enjoying your 100 Mbps service.
Your appreciation will be shared with Henton and our Management team so that his professionalism, dedication and customer-focused approach receive the recognition they deserve.
Thank you for giving us the opportunity to turn your experience around.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share such thoughtful feedback and for recognising Henton’s outstanding service.
We are delighted that Henton took ownership of your concern, kept you informed and ensured that your package was successfully corrected. It is wonderful to know that you are now enjoying your 100 Mbps service.
Your appreciation will be shared with Henton and our Management team so that his professionalism, dedication and customer-focused approach receive the recognition they deserve.
Thank you for giving us the opportunity to turn your experience around.
Best regards,
Marilize
MetroFibre Complaints & Escalations
YS
YUSUF S's updateReviewer Update
26 Aug 2026, 15:56I felt compelled to write another review specifically to recognise Henton from MetroFibre, because honestly, I have never experienced customer service like this before.
I initially had an issue regarding my fibre package and was understandably frustrated. After raising my concern, Henton personally took ownership of the situation and went far beyond what I would normally expect from a customer-service representative.
From the moment he got involved, he kept me updated constantly. He communicated with me throughout the day, explained what was happening, followed up with the relevant teams, and most importantly, he did exactly what he promised he would do.
My package was successfully sorted out and I am now on the 100 Mbps package.
What really stands out about Henton is that he genuinely cares about his customers. I never felt like I was being passed around or treated like just another customer number. He took personal responsibility for resolving my issue and stayed involved until everything was sorted.
I’ve dealt with many companies and customer-service departments over the years, and I can honestly say that I’ve never had someone go this far out of their way to help me.
Henton is an absolute credit to MetroFibre. His professionalism, communication, dedication and willingness to go the extra mile are exceptional.
Because of the service I received from Henton, I would now genuinely recommend MetroFibre to other people. I will also be recommending Henton personally and telling others about the exceptional service he provided. That’s how much of an impression his service has made on me.
MetroFibre, you are extremely fortunate to have someone like Henton representing your company. Please recognise him for the outstanding work he is doing.
Henton, thank you sincerely for everything you did. You completely changed my experience with MetroFibre, and I genuinely appreciate the effort and dedication you put into resolving my issue.
10/10 customer service. Absolutely exceptional. ⭐⭐⭐⭐⭐
If every company had people like Henton dealing with customers, customer service would be on another level.
YS
YUSUF S's update26 Aug 2026, 15:56
Reviewer Update
I felt compelled to write another review specifically to recognise Henton from MetroFibre, because honestly, I have never experienced customer service like this before.
I initially had an issue regarding my fibre package and was understandably frustrated. After raising my concern, Henton personally took ownership of the situation and went far beyond what I would normally expect from a customer-service representative.
From the moment he got involved, he kept me updated constantly. He communicated with me throughout the day, explained what was happening, followed up with the relevant teams, and most importantly, he did exactly what he promised he would do.
My package was successfully sorted out and I am now on the 100 Mbps package.
What really stands out about Henton is that he genuinely cares about his customers. I never felt like I was being passed around or treated like just another customer number. He took personal responsibility for resolving my issue and stayed involved until everything was sorted.
I’ve dealt with many companies and customer-service departments over the years, and I can honestly say that I’ve never had someone go this far out of their way to help me.
Henton is an absolute credit to MetroFibre. His professionalism, communication, dedication and willingness to go the extra mile are exceptional.
Because of the service I received from Henton, I would now genuinely recommend MetroFibre to other people. I will also be recommending Henton personally and telling others about the exceptional service he provided. That’s how much of an impression his service has made on me.
MetroFibre, you are extremely fortunate to have someone like Henton representing your company. Please recognise him for the outstanding work he is doing.
Henton, thank you sincerely for everything you did. You completely changed my experience with MetroFibre, and I genuinely appreciate the effort and dedication you put into resolving my issue.
10/10 customer service. Absolutely exceptional. ⭐⭐⭐⭐⭐
If every company had people like Henton dealing with customers, customer service would be on another level.
MetroFibre Networx's replyOfficial
26 Aug 2026, 16:09Dear Yusuf,
Thank you once again for taking the time to share such a heartfelt message. Your continued recognition of Henton’s dedication, communication, and genuine care means a great deal to us.
We’re especially pleased to know that his support completely transformed your experience and restored your confidence in MetroFibre. Your wonderful feedback will be shared with Henton and our Management team to ensure that his exceptional efforts receive the recognition they deserve.
Thank you for recommending MetroFibre and for allowing us the opportunity to make things right. We hope you continue to enjoy your 100 Mbps service!
Kind regards,
Marilize
MetroFibre Complaints & Escalations
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Aug 2026, 16:09
Official
Dear Yusuf,
Thank you once again for taking the time to share such a heartfelt message. Your continued recognition of Henton’s dedication, communication, and genuine care means a great deal to us.
We’re especially pleased to know that his support completely transformed your experience and restored your confidence in MetroFibre. Your wonderful feedback will be shared with Henton and our Management team to ensure that his exceptional efforts receive the recognition they deserve.
Thank you for recommending MetroFibre and for allowing us the opportunity to make things right. We hope you continue to enjoy your 100 Mbps service!
Kind regards,
Marilize
MetroFibre Complaints & Escalations
Marilize
MetroFibre Complaints & Escalations