tP
tshepo P
1 reviews | Active since May 2012
29 Apr 2026, 09:08
enough
My services were again dsiconnected since sunday 26th April i have wasted money buying telkom data and airtime calling metrofibre im enough of theur sercices their CHATBOT is not working and not user friendly pls cancel my services with immediate effect
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MetroFibre Networx's replyOfficial
29 Apr 2026, 09:21Dear Tshepo Pooe
Thank you for your message.
It is clear how frustrating this situation has been, especially with the repeated disconnections since 26 April and the added cost of having to purchase mobile data while trying to get assistance. The challenges experienced with the chatbot and support channels are also noted.
Your request to cancel the service has been acknowledged and will be processed with immediate priority. The account will be reviewed, and the necessary steps will be taken to proceed with the cancellation.
A confirmation will be shared shortly once the process has been completed. If there is anything further you would like reviewed alongside the cancellation, please feel free to advise.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message.
It is clear how frustrating this situation has been, especially with the repeated disconnections since 26 April and the added cost of having to purchase mobile data while trying to get assistance. The challenges experienced with the chatbot and support channels are also noted.
Your request to cancel the service has been acknowledged and will be processed with immediate priority. The account will be reviewed, and the necessary steps will be taken to proceed with the cancellation.
A confirmation will be shared shortly once the process has been completed. If there is anything further you would like reviewed alongside the cancellation, please feel free to advise.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Apr 2026, 09:21
Official
Dear Tshepo Pooe
Thank you for your message.
It is clear how frustrating this situation has been, especially with the repeated disconnections since 26 April and the added cost of having to purchase mobile data while trying to get assistance. The challenges experienced with the chatbot and support channels are also noted.
Your request to cancel the service has been acknowledged and will be processed with immediate priority. The account will be reviewed, and the necessary steps will be taken to proceed with the cancellation.
A confirmation will be shared shortly once the process has been completed. If there is anything further you would like reviewed alongside the cancellation, please feel free to advise.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message.
It is clear how frustrating this situation has been, especially with the repeated disconnections since 26 April and the added cost of having to purchase mobile data while trying to get assistance. The challenges experienced with the chatbot and support channels are also noted.
Your request to cancel the service has been acknowledged and will be processed with immediate priority. The account will be reviewed, and the necessary steps will be taken to proceed with the cancellation.
A confirmation will be shared shortly once the process has been completed. If there is anything further you would like reviewed alongside the cancellation, please feel free to advise.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations