PK
Phenyo K
1 reviews | Active since Mar 2021
22 Dec 2023, 11:54
Endless troubleshooting!!!
If you find yourself trying to buy a place, and MetroFibre is the only service provider in the area. please just go look for another house to buy. You will sit weeks on end with them trying to “discover” your line, and do the same troubleshooting week in week out with no new solution. you are better off taking a gamble with a wireless network.
Till this day, many tickets have been lodged, multiple technicians have come, but no solution has been found.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
22 Dec 2023, 15:37 Dear Phenyo
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
Best regards,
MetroFibre Networx's reply22 Dec 2023, 15:37
Official
Dear Phenyo
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
Best regards,
PK
Phenyo K's updateReviewer Update
06 Jan 2024, 21:43Guess what, the metro fibre technicians came to my place, saw that the infrastructure is not theirs. now they are holding my line hostage and don’t want to release it so that i can place an order with another company. anyone who can help in this regard, please help me, because all i want is wifi.
PK
Phenyo K's update06 Jan 2024, 21:43
Reviewer Update
Guess what, the metro fibre technicians came to my place, saw that the infrastructure is not theirs. now they are holding my line hostage and don’t want to release it so that i can place an order with another company. anyone who can help in this regard, please help me, because all i want is wifi.