Endless Delays, Empty Promises, and No Installation

I am beyond frustrated with MetroFibre’s handling of my installation.

I have been waiting since May 2026 to be connected.

On 22 June 2026, cables were installed, but the job was left unfinished.

I even skipped work to ensure I was home for installers, yet no one came back to complete the installation.

After continuous follow-ups, I was told linking was finalized, but still no service.

Now, instead of resolving the issue, I receive emails about “scheduled network maintenance” being rescheduled from 24 August 2026 to 09 September 2026 — while I am still not connected at all.

This is insulting. I feel like I am being made an idiot with endless excuses and no action. Multiple follow-ups have been done, but no assistance or clarity on when installation will actually take place.

I made it clear a month later, after continuous chasing, that I needed this connection for work purposes. Because of MetroFibre’s failure, I have now lost the privilege of working from home permanently and have been forced back to full-time office work. This has already resulted in written warnings from my employer.

I am done being strung along. Either:

Complete the installation today, without further delay, OR

Cancel my application immediately and come collect your unfinished installation.

Be assured that every HelloPeter complaint and every email exchange will be escalated to the relevant parties. MetroFibre has shown no regard for its customers, and I will make sure this disgraceful service record is highlighted publicly.