****ed Off, Unacceptable Behaviour from Metrofibre
I am So Livid with Metrofibre, fine the service has changed and no longer under the landlord, last month I paid I received an invoice for this month and a statement showing the payment with a remark Do Thank You and an amount paid. the statement showed I do not owe anything for now today is the 28th May 2025, Debit order is due last day of the month but ****** damn Metro Fibre has suspended my line and I get no proper feedback, Now due to their Inconvinience, I have no internet, this is not acceptable, I am yet to still sleep with out internet because of their stupidity, can someone tell me what nonsense is this
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Replies (5)0
Replies (5)MetroFibre Networx's replyOfficial
28 May 2025, 17:38Dear Vera,
Thank you for reaching out and for bringing your concerns to our attention.
We are currently investigating the billing issue you've raised, including the status of your payment and the reason for the service suspension. Our team is reviewing your account in detail and will provide feedback via email once the investigation is complete.
We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We are currently investigating the billing issue you've raised, including the status of your payment and the reason for the service suspension. Our team is reviewing your account in detail and will provide feedback via email once the investigation is complete.
We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 May 2025, 17:38
Official
Dear Vera,
Thank you for reaching out and for bringing your concerns to our attention.
We are currently investigating the billing issue you've raised, including the status of your payment and the reason for the service suspension. Our team is reviewing your account in detail and will provide feedback via email once the investigation is complete.
We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We are currently investigating the billing issue you've raised, including the status of your payment and the reason for the service suspension. Our team is reviewing your account in detail and will provide feedback via email once the investigation is complete.
We appreciate your patience as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
's updateReviewer Update
28 May 2025, 18:11and in the meantime I must stay without internet, this is so unprofessional, maybe I should change to a different network, it's only the first month since the change and already there's problem this goes to show that going forward we gna have problems
's update28 May 2025, 18:11
Reviewer Update
and in the meantime I must stay without internet, this is so unprofessional, maybe I should change to a different network, it's only the first month since the change and already there's problem this goes to show that going forward we gna have problems
MetroFibre Networx's replyOfficial
29 May 2025, 11:48Dear Vera,
Thank you for your response. We fully acknowledge your frustration and the inconvenience caused by the current service interruption, particularly early in your experience with us.
Please be assured that your concern has been escalated to the relevant department for urgent review and resolution. We understand the importance of having consistent internet access, and our team is prioritizing this matter to ensure it is addressed as quickly as possible.
We appreciate your continued feedback and will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your response. We fully acknowledge your frustration and the inconvenience caused by the current service interruption, particularly early in your experience with us.
Please be assured that your concern has been escalated to the relevant department for urgent review and resolution. We understand the importance of having consistent internet access, and our team is prioritizing this matter to ensure it is addressed as quickly as possible.
We appreciate your continued feedback and will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 May 2025, 11:48
Official
Dear Vera,
Thank you for your response. We fully acknowledge your frustration and the inconvenience caused by the current service interruption, particularly early in your experience with us.
Please be assured that your concern has been escalated to the relevant department for urgent review and resolution. We understand the importance of having consistent internet access, and our team is prioritizing this matter to ensure it is addressed as quickly as possible.
We appreciate your continued feedback and will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your response. We fully acknowledge your frustration and the inconvenience caused by the current service interruption, particularly early in your experience with us.
Please be assured that your concern has been escalated to the relevant department for urgent review and resolution. We understand the importance of having consistent internet access, and our team is prioritizing this matter to ensure it is addressed as quickly as possible.
We appreciate your continued feedback and will be in touch with an update shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
's updateReviewer Update
30 May 2025, 17:35Good day The bank says the amount was was paid and there's no reversal so I dnt understand . The amount shows it was taken no reversal. so how you guys says that the bank reversed it makes no sense. This payment was not taken by you guys but I paid it manually using a different bank from that I put down as a debit order. I even paid using the link you sent, of course there was no money in the capitec account when U were to deduct, if U check I paid via a link even before due date, kindly allocate this payment, how do you say thank you for the payment on the 30th April and come back and say bank returned payment on the 4th April. I spoke to the bank which is standard bank where the payment was made from via a link you provided. the debit order it registered with CapitecShow quoted text
's update30 May 2025, 17:35
Reviewer Update
Good day The bank says the amount was was paid and there's no reversal so I dnt understand . The amount shows it was taken no reversal. so how you guys says that the bank reversed it makes no sense. This payment was not taken by you guys but I paid it manually using a different bank from that I put down as a debit order. I even paid using the link you sent, of course there was no money in the capitec account when U were to deduct, if U check I paid via a link even before due date, kindly allocate this payment, how do you say thank you for the payment on the 30th April and come back and say bank returned payment on the 4th April. I spoke to the bank which is standard bank where the payment was made from via a link you provided. the debit order it registered with CapitecShow quoted text
MetroFibre Networx's replyOfficial
30 May 2025, 17:44Dear Vera,
Thank you for your feedback and for bringing your concerns to our attention.
Please be advised that we have re-escalated your query with our Finance team under ticket 763546 for further investigation and resolution. We understand the importance of resolving this matter and are committed to ensuring it is addressed appropriately.
We appreciate your continued patience and will keep you updated on any progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback and for bringing your concerns to our attention.
Please be advised that we have re-escalated your query with our Finance team under ticket 763546 for further investigation and resolution. We understand the importance of resolving this matter and are committed to ensuring it is addressed appropriately.
We appreciate your continued patience and will keep you updated on any progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 May 2025, 17:44
Official
Dear Vera,
Thank you for your feedback and for bringing your concerns to our attention.
Please be advised that we have re-escalated your query with our Finance team under ticket 763546 for further investigation and resolution. We understand the importance of resolving this matter and are committed to ensuring it is addressed appropriately.
We appreciate your continued patience and will keep you updated on any progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback and for bringing your concerns to our attention.
Please be advised that we have re-escalated your query with our Finance team under ticket 763546 for further investigation and resolution. We understand the importance of resolving this matter and are committed to ensuring it is addressed appropriately.
We appreciate your continued patience and will keep you updated on any progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
