****ed off @metrofibre for being cut off every month

Every single month after making payments they cut my services off, after thanking me for payment ,I get another email saying that I am in arrears and my services will.be suspended, so every month I send all my proof of payments,but it seems it's an ongoing thing with this company. In the last few months I have spent all of my airtime calling them n going through everything and explaining everything, I am sick and tired of this. I initially took this services on last year,and as a new customer I only had the services for half the month as took it on in the middle of the month, even then after making payments I was cut off, I called them and eventually when I did get to speak with someone, I stead of helping me they said to me I can cancel the service, Flippin poor customer service,and please bare in mind I have call center customer experience. I even advised them that I could come in and give them a lesson on how to treat new and old clients..i have given them another chance as if February 2024,which I have made a payment on the 31st of January 2024 for the month of February 2024,I have paid the reconnection fee if R500.00+ the normal fee for the service which is R450.00=R950.00 in total ,and they still say I am in arrears of R933.00..I would also like to send this to the ombudsman as I feel that this company are a bunch of *******...