SP
Seth P
1 reviews | Active since Nov 2020
03 Mar 2023, 14:43
****ed off
It has been three days now since we had NO fibre in Linmeyer. Queries have been logged, calls have been made and all has gone unanswered or responded to. Subscribers are left in the dark with no sense of urgeny from Metrofibre. Is this what customer or service delivery is all about. The I guess they are no better than the government that makes promises and NEVER deliver............... So sick of their f*cked up lazy attitudes. Why are we paying for something that no one in such a big company could even have the decency to just respond to a message or answer a phone................ This is the way govenrment and now metrofibre conducts business. So pathetic!!!
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
03 Mar 2023, 15:31Good day, Seth
Please accept our sincerest apologies for the frustration.
This is not how we want our customers to experience our services.
Please allow me some time to investigate and revert with feedback.
Kind Regards
Marilize
MetroFibre
Please accept our sincerest apologies for the frustration.
This is not how we want our customers to experience our services.
Please allow me some time to investigate and revert with feedback.
Kind Regards
Marilize
MetroFibre
MetroFibre Networx's reply03 Mar 2023, 15:31
Official
Good day, Seth
Please accept our sincerest apologies for the frustration.
This is not how we want our customers to experience our services.
Please allow me some time to investigate and revert with feedback.
Kind Regards
Marilize
MetroFibre
Please accept our sincerest apologies for the frustration.
This is not how we want our customers to experience our services.
Please allow me some time to investigate and revert with feedback.
Kind Regards
Marilize
MetroFibre
MetroFibre Networx's replyOfficial
03 Mar 2023, 16:12Good day, Seth
Please note that there is a large cable break currently affecting the majority of our services in Linmeyer, Ticket 264401.
Technicians have estimated that the fault will be resolved by midday tomorrow.
Kindly note that, once we can confirm the fibre infrastructure has been repaired, we will re-investigate your service and log an individual fault ticket, should your connectivity not be restored.
Kind Regards
Marilize
MetroFibre
Please note that there is a large cable break currently affecting the majority of our services in Linmeyer, Ticket 264401.
Technicians have estimated that the fault will be resolved by midday tomorrow.
Kindly note that, once we can confirm the fibre infrastructure has been repaired, we will re-investigate your service and log an individual fault ticket, should your connectivity not be restored.
Kind Regards
Marilize
MetroFibre
MetroFibre Networx's reply03 Mar 2023, 16:12
Official
Good day, Seth
Please note that there is a large cable break currently affecting the majority of our services in Linmeyer, Ticket 264401.
Technicians have estimated that the fault will be resolved by midday tomorrow.
Kindly note that, once we can confirm the fibre infrastructure has been repaired, we will re-investigate your service and log an individual fault ticket, should your connectivity not be restored.
Kind Regards
Marilize
MetroFibre
Please note that there is a large cable break currently affecting the majority of our services in Linmeyer, Ticket 264401.
Technicians have estimated that the fault will be resolved by midday tomorrow.
Kindly note that, once we can confirm the fibre infrastructure has been repaired, we will re-investigate your service and log an individual fault ticket, should your connectivity not be restored.
Kind Regards
Marilize
MetroFibre
SP
Seth P's updateReviewer Update
06 Mar 2023, 09:01Good day, sad to say the 4th has come an gone with NO futher response and still no fibre. My work and business hav =e now been drastically been affected and loss of revenue. I now have no other alternative but to escalate this to the CE0 Mr Jan-Jan Bezuidenhut.
SP
Seth P's update06 Mar 2023, 09:01
Reviewer Update
Good day, sad to say the 4th has come an gone with NO futher response and still no fibre. My work and business hav =e now been drastically been affected and loss of revenue. I now have no other alternative but to escalate this to the CE0 Mr Jan-Jan Bezuidenhut.
MetroFibre Networx's replyOfficial
08 Mar 2023, 11:28Good afternoon Seth,
Thank you for taking my call.
As per our communication, we have continued to log a ticket for your speed issue and we are happy that for the meantime you can connect to the service.
Kind Regards
Clarisa
Metrofibre
Thank you for taking my call.
As per our communication, we have continued to log a ticket for your speed issue and we are happy that for the meantime you can connect to the service.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply08 Mar 2023, 11:28
Official
Good afternoon Seth,
Thank you for taking my call.
As per our communication, we have continued to log a ticket for your speed issue and we are happy that for the meantime you can connect to the service.
Kind Regards
Clarisa
Metrofibre
Thank you for taking my call.
As per our communication, we have continued to log a ticket for your speed issue and we are happy that for the meantime you can connect to the service.
Kind Regards
Clarisa
Metrofibre