NF
Nazneen F
1 reviews | Active since Mar 2025
21 Mar 2025, 20:05
Earlier this week my wifi router name and password was changed without me knowing
Earlier this week my wifi router name and password was changed without me knowing. This resulted in me being stuck without internet for 2 days. After a 2 day back and fourth with the service line on WhatsApp I was given a new password. Since this my wifi has been incredibly slow and disconnects frequently. I have never had this problem before. I work from home and this is causing me a lot of problems with doing my job. The service received for this query has just been absolutely pathetic. Please advise what is going on!
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MetroFibre Networx's replyOfficial
24 Mar 2025, 12:05Dear Nazneen,
Thank you for bringing your concerns to our attention. We have attempted to locate your account using the details provided in your complaint but have been unsuccessful. Additionally, our attempt to reach you telephonically on the contact number provided was unsuccessful.
To assist you further and ensure a resolution, we kindly ask that you respond directly on this platform with your accountholder details or email us at *** with your account information. This will allow us to investigate your concerns and work towards resolving them to your satisfaction.
We look forward to hearing from you so we can assist you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We have attempted to locate your account using the details provided in your complaint but have been unsuccessful. Additionally, our attempt to reach you telephonically on the contact number provided was unsuccessful.
To assist you further and ensure a resolution, we kindly ask that you respond directly on this platform with your accountholder details or email us at *** with your account information. This will allow us to investigate your concerns and work towards resolving them to your satisfaction.
We look forward to hearing from you so we can assist you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 12:05
Official
Dear Nazneen,
Thank you for bringing your concerns to our attention. We have attempted to locate your account using the details provided in your complaint but have been unsuccessful. Additionally, our attempt to reach you telephonically on the contact number provided was unsuccessful.
To assist you further and ensure a resolution, we kindly ask that you respond directly on this platform with your accountholder details or email us at *** with your account information. This will allow us to investigate your concerns and work towards resolving them to your satisfaction.
We look forward to hearing from you so we can assist you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We have attempted to locate your account using the details provided in your complaint but have been unsuccessful. Additionally, our attempt to reach you telephonically on the contact number provided was unsuccessful.
To assist you further and ensure a resolution, we kindly ask that you respond directly on this platform with your accountholder details or email us at *** with your account information. This will allow us to investigate your concerns and work towards resolving them to your satisfaction.
We look forward to hearing from you so we can assist you as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations