1 reviews | Active since Jun 2024
Due date of payment that we didn't agree on
Ticket no 509905
I joined Metro Fibre in November and everything was fine.I made the first payment no so long ago.. Now I have received a invoice telling me that my due date is on the 5th of December 2024.We didn't agree on that date..When I made an application,I gave them my banking details to debit from my account and the date we agreed to debit is on 25th of every month..So now I'm surprised when I received the invoice telling to make a payment on the 5th..Where must I get the money to make a payment on the 5th?? Because it seem like I would get disconnected because of your disloyalty..
I thought Metro Fibre is a good service provider but no they do thing that benefit they company. If I get disconnected,I'll get a another service provider that will keep their end of the bargain,and that won't change our agreement.im very disappointed with this whole situation. I won't recommend any of my friends, family etc to join Metro Fibre.
Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration caused by the discrepancy in your billing cycle. We understand how important it is to maintain the agreed-upon payment date, and we regret that this issue has impacted your experience with us.
We have raised your concern with our Finance Management team under ticket number 509905, and they are currently reviewing the situation. Rest assured, we are prioritizing the matter to ensure your concerns are addressed and resolved as quickly as possible.
We appreciate your patience and understanding while we work to rectify the issue. Should you have any further questions or require additional assistance, please don't hesitate to contact us by responding to ticket 509905 via email. We’re here to help.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration caused by the discrepancy in your billing cycle. We understand how important it is to maintain the agreed-upon payment date, and we regret that this issue has impacted your experience with us.
We have raised your concern with our Finance Management team under ticket number 509905, and they are currently reviewing the situation. Rest assured, we are prioritizing the matter to ensure your concerns are addressed and resolved as quickly as possible.
We appreciate your patience and understanding while we work to rectify the issue. Should you have any further questions or require additional assistance, please don't hesitate to contact us by responding to ticket 509905 via email. We’re here to help.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations