HP
Hendruk P
1 reviews | Active since Oct 2018
30 Apr 2025, 10:01
Down and out with metrofibre
Once again we are sitting without internet again. 7 days since my last review. I cannot believe that my internet service provider is forcing me to use a pathetic company like metrofibre. You cost me a day's salary yesterday for not having internet to work and you are costing me again today. Useless is not even a word. You do not even deserve a 1 star. It's a petty star. Wonder what the excuse is now going to be for not having internet once again. Every week we need to struggle with this *********** company and their staff. One cannot deal the same problem over and over again.
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Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
30 Apr 2025, 10:34Dear Hendruk,
Thank you for bringing your concerns to our attention.
We can confirm that fault ticket 716914 has been raised with our maintenance team and has been prioritised for urgent resolution. Our team is actively working to restore your service as quickly as possible.
We appreciate your patience and cooperation as we work to resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We can confirm that fault ticket 716914 has been raised with our maintenance team and has been prioritised for urgent resolution. Our team is actively working to restore your service as quickly as possible.
We appreciate your patience and cooperation as we work to resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Apr 2025, 10:34
Official
Dear Hendruk,
Thank you for bringing your concerns to our attention.
We can confirm that fault ticket 716914 has been raised with our maintenance team and has been prioritised for urgent resolution. Our team is actively working to restore your service as quickly as possible.
We appreciate your patience and cooperation as we work to resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We can confirm that fault ticket 716914 has been raised with our maintenance team and has been prioritised for urgent resolution. Our team is actively working to restore your service as quickly as possible.
We appreciate your patience and cooperation as we work to resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
HP
Hendruk P's updateReviewer Update
30 Apr 2025, 10:42Please do not make promises that you cannot keep. It will not be fixed because there is a team from metro fibre that is working in the street. You failed to inform the service providers. You have no alternatives when this happens. How many times must this happen before you all wake up and fix this constant problem. you costing me to buy additional internet because this is a constant problem. Second day that I cannot work and you are now impacting my back pocket and I will not stand for it.
HP
Hendruk P's update30 Apr 2025, 10:42
Reviewer Update
Please do not make promises that you cannot keep. It will not be fixed because there is a team from metro fibre that is working in the street. You failed to inform the service providers. You have no alternatives when this happens. How many times must this happen before you all wake up and fix this constant problem. you costing me to buy additional internet because this is a constant problem. Second day that I cannot work and you are now impacting my back pocket and I will not stand for it.
HP
Hendruk P's updateReviewer Update
30 Apr 2025, 11:45Almost 2 hrs later and still no update. I called again and confirmation is there is no updates to provide but if this is a hello Peter complaint then they will call me again as I missed the call and when I asked to be put through answer no they don't have telephone Mrs only email. So please please do not use this company for your internet or fibre there are plenty of other companies that actually cares and can resolve the problem out. This tech company must close their doors they won't last.
HP
Hendruk P's update30 Apr 2025, 11:45
Reviewer Update
Almost 2 hrs later and still no update. I called again and confirmation is there is no updates to provide but if this is a hello Peter complaint then they will call me again as I missed the call and when I asked to be put through answer no they don't have telephone Mrs only email. So please please do not use this company for your internet or fibre there are plenty of other companies that actually cares and can resolve the problem out. This tech company must close their doors they won't last.
HP
Hendruk P's updateReviewer Update
30 Apr 2025, 12:06So what. You did not inform. You should be ashamed of the pathetic work you all are doing. You should reply so the public can see
HP
Hendruk P's update30 Apr 2025, 12:06
Reviewer Update
So what. You did not inform. You should be ashamed of the pathetic work you all are doing. You should reply so the public can see
MetroFibre Networx's replyOfficial
30 Apr 2025, 13:20Good Day
Please be advised that communication was sent to all ISPs on Thursday, last week, regarding scheduled maintenance work taking place in your area yesterday and today. This maintenance is essential to ensure ongoing network stability and improved service delivery.
Our Maintenance Team has received your query and is actively monitoring your line. Should the service not restore automatically once the maintenance is complete, they will attend to it promptly. The scheduled Maintenance is scheduled for end at five o'clock today.
We appreciate your patience and understanding.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
Please be advised that communication was sent to all ISPs on Thursday, last week, regarding scheduled maintenance work taking place in your area yesterday and today. This maintenance is essential to ensure ongoing network stability and improved service delivery.
Our Maintenance Team has received your query and is actively monitoring your line. Should the service not restore automatically once the maintenance is complete, they will attend to it promptly. The scheduled Maintenance is scheduled for end at five o'clock today.
We appreciate your patience and understanding.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Apr 2025, 13:20
Official
Good Day
Please be advised that communication was sent to all ISPs on Thursday, last week, regarding scheduled maintenance work taking place in your area yesterday and today. This maintenance is essential to ensure ongoing network stability and improved service delivery.
Our Maintenance Team has received your query and is actively monitoring your line. Should the service not restore automatically once the maintenance is complete, they will attend to it promptly. The scheduled Maintenance is scheduled for end at five o'clock today.
We appreciate your patience and understanding.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
Please be advised that communication was sent to all ISPs on Thursday, last week, regarding scheduled maintenance work taking place in your area yesterday and today. This maintenance is essential to ensure ongoing network stability and improved service delivery.
Our Maintenance Team has received your query and is actively monitoring your line. Should the service not restore automatically once the maintenance is complete, they will attend to it promptly. The scheduled Maintenance is scheduled for end at five o'clock today.
We appreciate your patience and understanding.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
HP
Hendruk P's updateReviewer Update
30 Apr 2025, 13:26Kindly provide proof. I called my ISP and they said they never received any communications from metrofibre. You should have alternatives and not impact the customers. Who is paying me back for the inconvenience and utter pathetic service from both of you metrofibre and Telkom
HP
Hendruk P's update30 Apr 2025, 13:26
Reviewer Update
Kindly provide proof. I called my ISP and they said they never received any communications from metrofibre. You should have alternatives and not impact the customers. Who is paying me back for the inconvenience and utter pathetic service from both of you metrofibre and Telkom
HP
Hendruk P's updateReviewer Update
30 Apr 2025, 14:43Thank you. It stated in your message you will see temporarily interruptions but it does not stipulate full blown no access to internet. It's a complete blackout. Should you not be more specific. I will take it up with Telkom to understand why there was no communication. I hope the internet will be sorted out at 5 as metrofibre do not keep their promises
HP
Hendruk P's update30 Apr 2025, 14:43
Reviewer Update
Thank you. It stated in your message you will see temporarily interruptions but it does not stipulate full blown no access to internet. It's a complete blackout. Should you not be more specific. I will take it up with Telkom to understand why there was no communication. I hope the internet will be sorted out at 5 as metrofibre do not keep their promises
MetroFibre Networx's replyOfficial
30 Apr 2025, 15:43Thank you.
The above has been noted and we will be more specific in the communication going forward.
The above has been noted and we will be more specific in the communication going forward.
MetroFibre Networx's reply30 Apr 2025, 15:43
Official
Thank you.
The above has been noted and we will be more specific in the communication going forward.
The above has been noted and we will be more specific in the communication going forward.