QF
Quintin F
1 reviews | Active since May 2023
25 May 2023, 09:26
Douglasdale FTTH
My Metrofibre FTTH connection stopped working on the 14th of May 2023. I have logged numerous calls to Metrofibre and Vodacom with regards to this. A Metrofibre technician came out on Monday, 22nd of May to test my connection. He confirmed that the problem is at the splitter and Metrofibre will resolve it that same day. Today is day 11 without a connection and no indicated timelines from Metrofibre nor Vodacom on when this matter will be resolved. Unfortunately there is no other way to put this but the service delivery has been ********** from both companies.
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Replies (2)QF
Quintin F's updateReviewer Update
26 May 2023, 06:58Today marks day 12 of no connection. No feedback form Metrofibre on when this matter will be resolved. Just using the words, “I have escalated the matter” to make it seem like something has been done. But in actual fact absolutely no progress has been made in almost two weeks. Obviously I’m just a worthless number to them and even though I have been very civilised and understand every time I have spoken to a technician or a consultant, they clearly want an individual to be a totally rude and inconsiderate ******* before attending to anything. To drive me to write these things on Hellopeter is already a clear indication that I’m at my wits end with Metrofibre and their total unwillingness to attend to minor matters like this. If they could only communicate and keep me posted on the eta of this repair, I wouldn’t have written anything. But their customers service definitely leave much to be desired. Thank you in advance for responding to this comment and saying the matter has been escalated. Yeah sure..!
QF
Quintin F's update26 May 2023, 06:58
Reviewer Update
Today marks day 12 of no connection. No feedback form Metrofibre on when this matter will be resolved. Just using the words, “I have escalated the matter” to make it seem like something has been done. But in actual fact absolutely no progress has been made in almost two weeks. Obviously I’m just a worthless number to them and even though I have been very civilised and understand every time I have spoken to a technician or a consultant, they clearly want an individual to be a totally rude and inconsiderate ******* before attending to anything. To drive me to write these things on Hellopeter is already a clear indication that I’m at my wits end with Metrofibre and their total unwillingness to attend to minor matters like this. If they could only communicate and keep me posted on the eta of this repair, I wouldn’t have written anything. But their customers service definitely leave much to be desired. Thank you in advance for responding to this comment and saying the matter has been escalated. Yeah sure..!
MetroFibre Networx's replyOfficial
08 Jun 2023, 11:30Dear Quintin
Thank you for your patience.
I can confirm our internal technicians have resolved the splitter issue and that your fibre link is up and running with optimal readings.
Kind Regards
Marilize
Thank you for your patience.
I can confirm our internal technicians have resolved the splitter issue and that your fibre link is up and running with optimal readings.
Kind Regards
Marilize
MetroFibre Networx's reply08 Jun 2023, 11:30
Official
Dear Quintin
Thank you for your patience.
I can confirm our internal technicians have resolved the splitter issue and that your fibre link is up and running with optimal readings.
Kind Regards
Marilize
Thank you for your patience.
I can confirm our internal technicians have resolved the splitter issue and that your fibre link is up and running with optimal readings.
Kind Regards
Marilize