KS
Kapil S
1 reviews | Active since Mar 2020
03 Dec 2023, 07:27
Double debited by Metrofibre every month
We have been double debited for the last 6 months and it's still going on. We cannot get hold of anyone from Metrofibre neither will anyone call us back. I have sent emails but still nothing. Absolutely pathetic service.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Dec 2023, 16:15 Dear Kapil
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 16:15
Official
Dear Kapil
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
KS
Kapil S's updateReviewer Update
06 Feb 2024, 05:59Still no resolution to this. Just got double debited again.
KS
Kapil S's update06 Feb 2024, 05:59
Reviewer Update
Still no resolution to this. Just got double debited again.
KS
Kapil S's updateReviewer Update
05 Apr 2024, 08:39I have provided Metro fibre with all the relevant information. I am still being double debited. Terrible service.
KS
Kapil S's update05 Apr 2024, 08:39
Reviewer Update
I have provided Metro fibre with all the relevant information. I am still being double debited. Terrible service.