qL
quentin L

1 reviews | Active since Feb 2019

20 Feb 2025, 16:40

dont waste your money on Metrofiber

update on useless metrofiber so we struggled and struggled to get them to install our internet in our new home and after a hello peter review they jump fast install my internet on the 10th Jan everything working great now comes bill time i get a outrageous bill of R 1562.00 which included the installation fee which was for full month Jan even though it was only installed 10th Jan so after we disputed the bill we were cut off until we paid and they do an investigation its now 20th Feb still no word

we are also paying R 899 per month for a 200mb line and the highest we have ever seen is 83mb so we are being totally ********** no one ever comes back to you to resolve issues dont even bother wasting your time or money with this company once our contract is up we will def be finding another service provider

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply20 Feb 2025, 16:56
Official
Dear Quentin Law

Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve experienced with both the installation and billing. We completely understand your frustration, and we want to ensure that this matter is resolved as soon as possible.

To provide you with a detailed explanation regarding your bill and the service issues, we are escalating your concern to the relevant department for further investigation. We will request a breakdown of the charges, including the installation fee, and ensure that this is clarified.

Regarding the internet speed, we understand your disappointment with the 200 MB line. We will have the technical team look into why the speed has not met expectations. We are committed to resolving this issue and improving your experience.

Please be assured that we take your concerns seriously, and we will follow up with you promptly to ensure the matter is fully addressed. We sincerely appreciate your patience and understanding as we work to resolve this.

Once again, we apologize for the inconvenience you’ve experienced, and we truly value your feedback to help improve our service.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations