CK
Caroline K
1 reviews | Active since Dec 2025
17 Dec 2025, 15:25
Don't waste your money
Only gave 1 star because there isn't a lower option. I cannot get through to customer support. I am being charged for a service I am not receiving and I get sent them same scripted email on repeat with no actual customer service. Don't waste your time or hard earned money.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
17 Dec 2025, 15:51Dear Caroline
Thank you for bringing this to our attention. We sincerely understand your frustration and the experience you’ve had.
Please be assured that we have requested our MetroGo Department to contact you urgently and assist with restoring your connection. They will reach out to you directly to resolve the matter as soon as possible.
Thank you for your patience while we work to address this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely understand your frustration and the experience you’ve had.
Please be assured that we have requested our MetroGo Department to contact you urgently and assist with restoring your connection. They will reach out to you directly to resolve the matter as soon as possible.
Thank you for your patience while we work to address this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Dec 2025, 15:51
Official
Dear Caroline
Thank you for bringing this to our attention. We sincerely understand your frustration and the experience you’ve had.
Please be assured that we have requested our MetroGo Department to contact you urgently and assist with restoring your connection. They will reach out to you directly to resolve the matter as soon as possible.
Thank you for your patience while we work to address this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely understand your frustration and the experience you’ve had.
Please be assured that we have requested our MetroGo Department to contact you urgently and assist with restoring your connection. They will reach out to you directly to resolve the matter as soon as possible.
Thank you for your patience while we work to address this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
CK
Caroline K's updateReviewer Update
17 Dec 2025, 17:55Thank you for your prompt response. It's interesting that putting a comment on a public platform gets a quick response but spending hours on hold gets you nowhere. I await this call with anticipation.
CK
Caroline K's update17 Dec 2025, 17:55
Reviewer Update
Thank you for your prompt response. It's interesting that putting a comment on a public platform gets a quick response but spending hours on hold gets you nowhere. I await this call with anticipation.
MetroFibre Networx's replyOfficial
17 Dec 2025, 18:18Thank you
The team is currently working on your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The team is currently working on your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Dec 2025, 18:18
Official
Thank you
The team is currently working on your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The team is currently working on your query.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations