MR
Michael R
1 reviews | Active since Apr 2024
26 Apr 2024, 16:15
Dont waste your money
The service here is pathetic I wouldn't recommend wasting your money on them. The line is fine but when it goes out there is big issues. You will want to get out your contract very quickly because they won't help you. you will wait on the phone for at least 30 min just to talk to someone who may just hang up on you, not for being upset but just because. I experienced this many times. My line went out and it took 5 days for them to get anything done. after phoning every day. they wouldn't credit me anything as they only credit over 5 days and now my lines out again. Ridiculous.
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Replies (1)
MetroFibre Networx's replyOfficial
26 Apr 2024, 17:37Dear Michael
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable to us, and we are committed to addressing your concerns and improving our customer experience.
We understand the importance of reliable and prompt service, and it's disappointing to hear that we have fallen short of your expectations. Rest assured, we are taking your feedback seriously and investigating the issues you've raised with our team.
Regarding the delays in resolving your service outage and the difficulty in reaching our support team, we acknowledge that this is not the level of service we aim to provide. We are actively working to improve our response times and ensure that all customer inquiries are handled with the utmost care and efficiency.
Regarding the lack of credit for service outages, we understand your frustration. We strive to be fair and transparent in our policies, and we apologize if this has not been adequately communicated to you. We will review your case to determine if any credits are applicable.
Please know that we are here to assist you, and we are committed to resolving your current service outage as quickly as possible. Our team will prioritize your case and work diligently to restore your service.
Once again, we apologize for the inconvenience and appreciate your patience as we work to address these issues. If you have any further concerns or questions, please don't hesitate to reach out to us
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable to us, and we are committed to addressing your concerns and improving our customer experience.
We understand the importance of reliable and prompt service, and it's disappointing to hear that we have fallen short of your expectations. Rest assured, we are taking your feedback seriously and investigating the issues you've raised with our team.
Regarding the delays in resolving your service outage and the difficulty in reaching our support team, we acknowledge that this is not the level of service we aim to provide. We are actively working to improve our response times and ensure that all customer inquiries are handled with the utmost care and efficiency.
Regarding the lack of credit for service outages, we understand your frustration. We strive to be fair and transparent in our policies, and we apologize if this has not been adequately communicated to you. We will review your case to determine if any credits are applicable.
Please know that we are here to assist you, and we are committed to resolving your current service outage as quickly as possible. Our team will prioritize your case and work diligently to restore your service.
Once again, we apologize for the inconvenience and appreciate your patience as we work to address these issues. If you have any further concerns or questions, please don't hesitate to reach out to us
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply26 Apr 2024, 17:37
Official
Dear Michael
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable to us, and we are committed to addressing your concerns and improving our customer experience.
We understand the importance of reliable and prompt service, and it's disappointing to hear that we have fallen short of your expectations. Rest assured, we are taking your feedback seriously and investigating the issues you've raised with our team.
Regarding the delays in resolving your service outage and the difficulty in reaching our support team, we acknowledge that this is not the level of service we aim to provide. We are actively working to improve our response times and ensure that all customer inquiries are handled with the utmost care and efficiency.
Regarding the lack of credit for service outages, we understand your frustration. We strive to be fair and transparent in our policies, and we apologize if this has not been adequately communicated to you. We will review your case to determine if any credits are applicable.
Please know that we are here to assist you, and we are committed to resolving your current service outage as quickly as possible. Our team will prioritize your case and work diligently to restore your service.
Once again, we apologize for the inconvenience and appreciate your patience as we work to address these issues. If you have any further concerns or questions, please don't hesitate to reach out to us
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable to us, and we are committed to addressing your concerns and improving our customer experience.
We understand the importance of reliable and prompt service, and it's disappointing to hear that we have fallen short of your expectations. Rest assured, we are taking your feedback seriously and investigating the issues you've raised with our team.
Regarding the delays in resolving your service outage and the difficulty in reaching our support team, we acknowledge that this is not the level of service we aim to provide. We are actively working to improve our response times and ensure that all customer inquiries are handled with the utmost care and efficiency.
Regarding the lack of credit for service outages, we understand your frustration. We strive to be fair and transparent in our policies, and we apologize if this has not been adequately communicated to you. We will review your case to determine if any credits are applicable.
Please know that we are here to assist you, and we are committed to resolving your current service outage as quickly as possible. Our team will prioritize your case and work diligently to restore your service.
Once again, we apologize for the inconvenience and appreciate your patience as we work to address these issues. If you have any further concerns or questions, please don't hesitate to reach out to us
Kind Regards
Marilize
MetroFibre Complaints