TM
Tsholofelo M
1 reviews | Active since Dec 2024
13 Sept 2026, 15:14
Don’t try it .. don’t do it
This the worst experience I have had with metro fibre they say 24/7 call center lines but you never get through to them instead a AI bot that knows nothing their service levels are bad not treating customers fairly and never perform TCF . We have had no internet connection for a few days now and some of us work from home ! This is a very vital essential in a home. There is not sense of urgency instead they take you through prompts that you have already done . Do not try this service provider if you are dependent on internet connection
Helpful (0)
Replies (17)0
Replies (17)
MetroFibre Networx's replyOfficial
13 Sept 2026, 15:26Dear Tsholofelo
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you to assist with troubleshooting on the ticket that was logged this morning.
We understand the impact this has had, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you to assist with troubleshooting on the ticket that was logged this morning.
We understand the impact this has had, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply13 Sept 2026, 15:26
Official
Dear Tsholofelo
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you to assist with troubleshooting on the ticket that was logged this morning.
We understand the impact this has had, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, the MetroGo Department will be contacting you to assist with troubleshooting on the ticket that was logged this morning.
We understand the impact this has had, and we appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
TM
Tsholofelo M's updateReviewer Update
13 Sept 2026, 15:45This is just another automated response instead of really fixing the issue
TM
Tsholofelo M's update13 Sept 2026, 15:45
Reviewer Update
This is just another automated response instead of really fixing the issue
MetroFibre Networx's replyOfficial
13 Sept 2026, 15:54Dear Tsholofelo
As advised on the phone, the team will be in contact with you to assist.
As advised on the phone, the team will be in contact with you to assist.
Best regards,
MetroFibre Networx's reply13 Sept 2026, 15:54
Official
Dear Tsholofelo
As advised on the phone, the team will be in contact with you to assist.
As advised on the phone, the team will be in contact with you to assist.
Best regards,
TM
Tsholofelo M's updateReviewer Update
13 Sept 2026, 17:26Its 17:26 still no call
TM
Tsholofelo M's update13 Sept 2026, 17:26
Reviewer Update
Its 17:26 still no call
TM
Tsholofelo M's updateReviewer Update
13 Sept 2026, 17:27We are going another day with no assistance . We are hybrid workers we cannot afford to not be without internet get that and be urgent with the matter
TM
Tsholofelo M's update13 Sept 2026, 17:27
Reviewer Update
We are going another day with no assistance . We are hybrid workers we cannot afford to not be without internet get that and be urgent with the matter
MetroFibre Networx's replyOfficial
13 Sept 2026, 17:31Thank you for letting us know. We are following up.
Best regards,
MetroFibre Networx's reply13 Sept 2026, 17:31
Official
Thank you for letting us know. We are following up.
Best regards,
TM
Tsholofelo M's updateReviewer Update
13 Sept 2026, 22:37This is is a joke please advise on turnaround time
TM
Tsholofelo M's update13 Sept 2026, 22:37
Reviewer Update
This is is a joke please advise on turnaround time
TM
Tsholofelo M's updateReviewer Update
14 Sept 2026, 12:36Another day is passing by and we still have not had solid response I am not working today because of this . There is someone who will call you every blue moon during the day to ask if it is working and when you tell them it not they never come back . If this is not fixed I am going to the ombud because there is no resolution .
TM
Tsholofelo M's update14 Sept 2026, 12:36
Reviewer Update
Another day is passing by and we still have not had solid response I am not working today because of this . There is someone who will call you every blue moon during the day to ask if it is working and when you tell them it not they never come back . If this is not fixed I am going to the ombud because there is no resolution .
TM
Tsholofelo M's updateReviewer Update
14 Sept 2026, 12:38This is ********* behavior and no TCF is practiced .Undesirable if I may say so myself
TM
Tsholofelo M's update14 Sept 2026, 12:38
Reviewer Update
This is ********* behavior and no TCF is practiced .Undesirable if I may say so myself
TM
Tsholofelo M's updateReviewer Update
15 Sept 2026, 12:52Another day gone
TM
Tsholofelo M's update15 Sept 2026, 12:52
Reviewer Update
Another day gone
MetroFibre Networx's replyOfficial
15 Sept 2026, 13:03Dear Tsholofelo,
We sincerely apologise for the continued inconvenience and frustration caused by the extended loss of your internet service. We fully understand the impact this has had on you, especially as you rely on your connection for hybrid work. We appreciate that repeated follow-ups without a clear resolution have understandably added to your frustration.
We can confirm that your replacement router has been handed over to our courier partner and is currently with them for delivery to you.
We understand that you have been waiting for a resolution for several days, and we acknowledge that the experience has not met the level of service you expected from us. We are continuing to monitor the delivery and will assist further once the router has been received and installed.
Thank you for your continued patience and for allowing us to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the continued inconvenience and frustration caused by the extended loss of your internet service. We fully understand the impact this has had on you, especially as you rely on your connection for hybrid work. We appreciate that repeated follow-ups without a clear resolution have understandably added to your frustration.
We can confirm that your replacement router has been handed over to our courier partner and is currently with them for delivery to you.
We understand that you have been waiting for a resolution for several days, and we acknowledge that the experience has not met the level of service you expected from us. We are continuing to monitor the delivery and will assist further once the router has been received and installed.
Thank you for your continued patience and for allowing us to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply15 Sept 2026, 13:03
Official
Dear Tsholofelo,
We sincerely apologise for the continued inconvenience and frustration caused by the extended loss of your internet service. We fully understand the impact this has had on you, especially as you rely on your connection for hybrid work. We appreciate that repeated follow-ups without a clear resolution have understandably added to your frustration.
We can confirm that your replacement router has been handed over to our courier partner and is currently with them for delivery to you.
We understand that you have been waiting for a resolution for several days, and we acknowledge that the experience has not met the level of service you expected from us. We are continuing to monitor the delivery and will assist further once the router has been received and installed.
Thank you for your continued patience and for allowing us to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the continued inconvenience and frustration caused by the extended loss of your internet service. We fully understand the impact this has had on you, especially as you rely on your connection for hybrid work. We appreciate that repeated follow-ups without a clear resolution have understandably added to your frustration.
We can confirm that your replacement router has been handed over to our courier partner and is currently with them for delivery to you.
We understand that you have been waiting for a resolution for several days, and we acknowledge that the experience has not met the level of service you expected from us. We are continuing to monitor the delivery and will assist further once the router has been received and installed.
Thank you for your continued patience and for allowing us to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
TM
Tsholofelo M's updateReviewer Update
16 Sept 2026, 09:33I want to know what must we do with just a router we have no one reaching back to use to tell us what are the next steps . I need a reimbur*****t of all the data and airtime I have spent ever since this issue arose you can not expect me to pay every month but when there is a problem there is no one to fix it . I am going on day 4 without internet connection I have spent 500 plus on data between work and school commitments . This is unacceptable
TM
Tsholofelo M's update16 Sept 2026, 09:33
Reviewer Update
I want to know what must we do with just a router we have no one reaching back to use to tell us what are the next steps . I need a reimbur*****t of all the data and airtime I have spent ever since this issue arose you can not expect me to pay every month but when there is a problem there is no one to fix it . I am going on day 4 without internet connection I have spent 500 plus on data between work and school commitments . This is unacceptable
MetroFibre Networx's replyOfficial
16 Sept 2026, 11:12Good Day
Our team is trying to contact you to assist with authentication however your line is going to voicemail. Kindly advise when would be a convenient time to contact you to help resolve the issue.
Our team is trying to contact you to assist with authentication however your line is going to voicemail. Kindly advise when would be a convenient time to contact you to help resolve the issue.
Best regards,
MetroFibre Networx's reply16 Sept 2026, 11:12
Official
Good Day
Our team is trying to contact you to assist with authentication however your line is going to voicemail. Kindly advise when would be a convenient time to contact you to help resolve the issue.
Our team is trying to contact you to assist with authentication however your line is going to voicemail. Kindly advise when would be a convenient time to contact you to help resolve the issue.
Best regards,
TM
Tsholofelo M's updateReviewer Update
16 Sept 2026, 11:55No one called me
TM
Tsholofelo M's update16 Sept 2026, 11:55
Reviewer Update
No one called me
TM
Tsholofelo M's updateReviewer Update
16 Sept 2026, 12:23The day is coming to an end
TM
Tsholofelo M's update16 Sept 2026, 12:23
Reviewer Update
The day is coming to an end
TM
Tsholofelo M's updateReviewer Update
16 Sept 2026, 12:42Please cancel my policy effective the 20th we will find another network company that is reliable
TM
Tsholofelo M's update16 Sept 2026, 12:42
Reviewer Update
Please cancel my policy effective the 20th we will find another network company that is reliable
MetroFibre Networx's replyOfficial
16 Sept 2026, 13:50We would like to confirm that you have now been contacted and the connection has been restored. Should you wish to proceed with cancellation, kindly send an e-mail to *** and you will be assisted.
Best regards,
MetroFibre Networx's reply16 Sept 2026, 13:50
Official
We would like to confirm that you have now been contacted and the connection has been restored. Should you wish to proceed with cancellation, kindly send an e-mail to *** and you will be assisted.
Best regards,