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Shaun N
1 reviews | Active since May 2009
06 Aug 2024, 08:44
Don't try email this useless bunch
I am wanting make a simple change to my account, and sent a request to *** and ftthfinance@metrofibre at 10.39am on Friday 2 August. Received an auto response and nothing further. Resent the same request to the same two email addresses at 7.27am on Monday 5 August. Received an auto response and nothing further. I have just resent the same request to the same two email addresses at 8.34am today. As usual, received the auto response. Absolutely disgusting "service", the level of contempt that Metrofibre staff show their clients is mind boggling
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MetroFibre Networx's replyOfficial
06 Aug 2024, 12:37Dear Shaun
We deeply regret the difficulties you have faced with your Subscriber Detail change request and the lack of timely feedback you have received. Please accept our sincerest apologies for the frustration and inconvenience this has caused. This is not the level of service we aim to provide, and we fully understand your concerns.
After reviewing your account, we are pleased to confirm that your account name has been successfully changed as of 06/08/2024, in accordance with your request. We apologize for the delay in processing your request and the lack of communication on our part.
Please know that we take your feedback seriously and are committed to improving our service. We appreciate your patience and understanding as we work to ensure that such issues do not recur in the future.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
We deeply regret the difficulties you have faced with your Subscriber Detail change request and the lack of timely feedback you have received. Please accept our sincerest apologies for the frustration and inconvenience this has caused. This is not the level of service we aim to provide, and we fully understand your concerns.
After reviewing your account, we are pleased to confirm that your account name has been successfully changed as of 06/08/2024, in accordance with your request. We apologize for the delay in processing your request and the lack of communication on our part.
Please know that we take your feedback seriously and are committed to improving our service. We appreciate your patience and understanding as we work to ensure that such issues do not recur in the future.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Aug 2024, 12:37
Official
Dear Shaun
We deeply regret the difficulties you have faced with your Subscriber Detail change request and the lack of timely feedback you have received. Please accept our sincerest apologies for the frustration and inconvenience this has caused. This is not the level of service we aim to provide, and we fully understand your concerns.
After reviewing your account, we are pleased to confirm that your account name has been successfully changed as of 06/08/2024, in accordance with your request. We apologize for the delay in processing your request and the lack of communication on our part.
Please know that we take your feedback seriously and are committed to improving our service. We appreciate your patience and understanding as we work to ensure that such issues do not recur in the future.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
We deeply regret the difficulties you have faced with your Subscriber Detail change request and the lack of timely feedback you have received. Please accept our sincerest apologies for the frustration and inconvenience this has caused. This is not the level of service we aim to provide, and we fully understand your concerns.
After reviewing your account, we are pleased to confirm that your account name has been successfully changed as of 06/08/2024, in accordance with your request. We apologize for the delay in processing your request and the lack of communication on our part.
Please know that we take your feedback seriously and are committed to improving our service. We appreciate your patience and understanding as we work to ensure that such issues do not recur in the future.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Kind Regards
Marilize
MetroFibre Complaints and Escalations